Company Overview

Washi Microfinance Uganda Limited is a newly established microfinance institution in Mbale, Uganda, supported by Japanese investment and expertise. Our mission is to deliver accessible, responsible, and client-focused financial services that empower individuals, entrepreneurs, and small businesses to grow sustainably.

Guided by strong ethical standards and international best practices, Washi Microfinance offers tailored lending, savings, and financial inclusion solutions while maintaining high standards of governance, risk management, and community engagement. We prioritize integrity, professionalism, and positive impact, fostering economic opportunities and long-term partnerships in the communities we serve.

Role Overview – Field Officer

The Field Officer plays a key role in mobilizing clients, assessing loan applications, facilitating disbursements, monitoring repayments, and maintaining a high-quality loan portfolio. This position requires extensive fieldwork, active community engagement, and direct client support while ensuring compliance with credit policies, regulations, and institutional procedures to promote responsible lending and portfolio growth.

Key Responsibilities

Client Mobilization & Business Development

• Identify, engage, and recruit potential clients in assigned areas
• Facilitate group formation and provide training for group lending methodologies
• Promote loans, savings, and other financial products
• Build strong relationships with community leaders and local networks

Loan Appraisal & Processing

• Conduct detailed loan assessments, including business visits, household checks, and cash-flow analysis
• Verify client information, guarantors, collateral, and business viability
• Prepare accurate appraisal reports and ensure clients understand loan terms and obligations

Loan Disbursement & Portfolio Management

• Support timely and compliant loan disbursements
• Monitor repayments via field visits, group meetings, and follow-ups
• Maintain portfolio quality by ensuring on-time repayments and actively recovering overdue loans
• Take proactive measures to reduce Portfolio at Risk (PAR)

Customer Service & Client Support

• Provide basic financial literacy and business advisory services to clients
• Address client inquiries and complaints professionally
• Maintain a positive institutional image in the community

Reporting & Compliance

• Prepare daily, weekly, and monthly field and portfolio reports
• Ensure accurate client documentation and data entry
• Adhere strictly to credit policies and regulatory guidelines
• Report suspected fraud, misrepresentation, or operational risks immediately

Qualifications & Experience

• Diploma or Bachelor’s degree in Microfinance, Business, Finance, Accounting, or related field
• 2–5 years of experience in microfinance preferred
• Fieldwork experience required (motorcycle riding is an advantage)

Core Competencies

• Strong communication and interpersonal skills
• High integrity and accountability
• Ability to work independently in the field
• Customer-focused mindset
• Basic analytical skills

Key Performance Indicators (KPIs)

• Portfolio growth and quality
• Repayment and recovery rates
• Client retention
• Accuracy of documentation and reporting

Application Instructions

Interested candidates should submit their applications via email to contact@washimicrofinance.com no later than 31 March 2026. Applications must include:

• Updated CV/Resume
• Copies of all academic certificates
• Relevant experience letters
• One recent passport-size photograph

Please indicate the position applied for in the subject line. Only shortlisted candidates will be contacted.