1. Job Overview
   This role focuses on managing and growing relationships with large and strategic electricity customers. These include government institutions, industries, embassies, and major commercial clients.

You will act as the main contact between the company and key customers. You will handle service issues, monitor electricity usage, ensure correct billing, and support timely payment of bills.

In real work terms, you will protect company revenue, solve customer problems quickly, and make sure high value clients receive stable and reliable electricity services. You will also ensure that customer accounts are properly managed from connection to billing and payment.

2. Key Responsibilities
   You will manage a portfolio of high value electricity customers. You will ensure each account receives reliable service and proper attention.

You will visit key customers regularly to understand their needs, check service quality, and resolve issues early.

You will respond to customer complaints and billing questions. You will coordinate with technical teams to fix supply interruptions or service problems.

You will monitor electricity usage patterns to ensure billing accuracy. You will identify unusual consumption trends and report possible losses or irregularities.

You will follow up on unpaid electricity bills. You will work to reduce debt levels and ensure timely payment from customers.

You will support revenue protection by reporting meter tampering, illegal connections, or billing inconsistencies.

You will maintain accurate records of all customer accounts in the system. You will ensure data is updated and correct at all times.

You will prepare reports on customer performance, payment trends, and account risks. You will share insights with management for decision making.

You will build strong relationships with customer representatives. You will attend meetings and engage stakeholders on service matters.

You will coordinate with government departments and large institutions to manage their electricity accounts and service expectations.

You will work with technical teams to ensure continuous power supply and coordinate planned outages with customers in advance.

You will track service level agreements and ensure compliance with company standards and regulatory requirements.

3. Requirements and Qualifications
   You need a bachelor’s degree in Business Administration, Commerce, Marketing, or a related field.

A postgraduate qualification in management or business is an added advantage.

You need at least 5 years of experience in account management, customer service, or commercial operations. Experience in utilities or energy sector is preferred.

Experience handling government or large institutional clients is highly desirable.

You should understand electricity billing systems, tariffs, and basic metering processes.

You need strong communication and negotiation skills to manage customer relationships.

You must be able to analyze billing and consumption data using basic numerical skills.

You should have experience using CRM systems and Microsoft Office tools such as Excel and Word.

You need strong problem solving skills and ability to handle multiple accounts under pressure.

You must be customer focused and able to respond quickly to service issues.

4. Salary Range, Expected Range
   UGX 4,500,000 to UGX 10,000,000 per month

Salary depends on experience, exposure to large corporate accounts, and performance in revenue management roles.

5. About the Company, Insight Section
   Uganda Electricity Distribution Company Limited is the national electricity distribution utility responsible for delivering power services across Uganda. The company manages electricity connections, billing systems, and customer service for residential, commercial, and industrial users.

It operates in a regulated sector where revenue management, customer satisfaction, and service reliability are key priorities. The organization works closely with government agencies, industries, and regulators to ensure stable electricity supply and financial accountability.

The work environment is structured and performance driven. Employees interact with both technical and commercial teams to solve customer issues and improve service delivery.

6. Location Breakdown
   The role is based in Kampala, Uganda. Kampala is the main business and administrative center for national utilities and corporate clients.

You will interact with government offices, large industries, and commercial hubs located in and around the city.

The cost of living is moderate to high, but Kampala offers strong career growth, networking opportunities, and exposure to large scale business operations.

7. How to Apply, Smart Tips
   Tailor your CV to highlight account management, customer relations, and revenue collection experience.

Use keywords such as key account management, revenue protection, billing systems, CRM, customer service, and debt collection.

Show achievements such as improved revenue collection, reduced customer debt, or successful account management projects.

Keep your CV focused on results, not only duties.

8. Pro Tips to Stand Out
   Highlight experience with large institutional clients or government accounts.

Show strong Excel skills for data analysis and reporting on customer accounts.

Demonstrate knowledge of electricity billing systems and tariff structures.

Show ability to resolve customer disputes and improve payment compliance.

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