1. Job Overview
   This role focuses on making sure customer billing is correct and company revenue is protected. You will work behind the scenes to fix billing errors, adjust customer accounts, and support the detection of revenue losses in the system.

In real work terms, you will review customer bills, correct mistakes, process adjustments, and ensure payments are recorded properly. You will also investigate unusual billing patterns and help stop revenue leakage caused by errors or system issues.

Your work directly supports accurate billing, financial control, and proper collection of electricity revenue from customers across Kampala Metro.

2. Key Responsibilities
   You will process billing corrections for customer accounts. You will fix errors in bills to ensure customers are charged correctly based on actual consumption.

You will support area offices by handling billing related requests whenever needed.

You will process VAT related adjustments in line with tax regulations and company policies.

You will handle debt adjustments and amortization entries to support proper customer account management and revenue recovery.

You will post approved charges, reversals, and corrections into the billing system with proper documentation.

You will process emergency token requests and related adjustments in the system following revenue procedures.

You will handle misposted payments and ensure funds are correctly allocated to the right customer accounts.

You will analyze customer consumption patterns to identify billing anomalies, irregular usage, or possible revenue loss.

You will investigate and correct issues that affect billing accuracy such as wrong readings, system errors, or incorrect tariffs.

You will maintain complete records of all adjustments and account changes for audit and review purposes.

You will reconcile billing adjustments with system reports and field data to ensure consistency.

You will prepare reports showing adjustments made, corrections completed, and revenue recovered over time.

You will ensure all billing activities follow company policies, tax regulations, and financial controls.

You will support fraud prevention by following strict procedures and protecting customer financial data.

3. Requirements and Qualifications
   You need a bachelor’s degree in Finance, Accounting, Statistics, Business Administration, or a related field.

You need 1 to 3 years of experience in billing, finance operations, revenue assurance, or related roles. Experience in utilities or service companies is an added advantage.

You must have strong numerical and analytical skills to review billing data and detect errors.

You should understand billing systems and basic financial processes.

You need strong attention to detail to ensure accuracy in all adjustments and postings.

You must have good knowledge of Microsoft Excel for data analysis and reporting.

You should have strong communication skills to interact with internal teams and resolve billing issues.

You need problem solving skills to handle customer account discrepancies effectively.

You must demonstrate high integrity when handling financial and customer data.

You should be able to manage multiple tasks and meet strict deadlines.

4. Salary Range, Expected Range
   UGX 1,800,000 to UGX 4,500,000 per month

Salary depends on experience, technical billing knowledge, and exposure to utility revenue systems.

5. About the Company, Insight Section
   Uganda Electricity Distribution Company Limited is the national electricity distribution utility in Uganda. It manages electricity supply, customer billing, and revenue collection across the country.

The company operates in a regulated sector where billing accuracy, revenue protection, and compliance are essential. It handles large volumes of customer accounts and financial transactions every day.

The work environment is structured, detail oriented, and data driven. Staff work closely with finance, technical, and customer service teams to ensure accurate billing and strong revenue performance.

6. Location Breakdown
   The role is based in Kampala Metro, Uganda. This area covers the city and surrounding urban zones where high customer demand and electricity usage are concentrated.

You will work in office based systems while supporting field and customer teams when needed.

Kampala offers strong access to professional development opportunities, but it also has a relatively higher cost of living compared to other regions in Uganda.

7. How to Apply, Smart Tips
   Tailor your CV to highlight billing, accounting, or finance operations experience.

Use keywords such as billing adjustments, revenue protection, account reconciliation, financial controls, and data analysis.

Show any experience working with ERP or billing systems.

Highlight accuracy, attention to detail, and ability to handle financial data.

Include achievements such as reducing billing errors or improving reconciliation speed.

8. Pro Tips to Stand Out
   Show strong Excel skills, especially in data cleaning, pivot tables, and reconciliation.

Highlight experience in utilities, telecom, or any high transaction billing environment.

Demonstrate knowledge of revenue assurance or fraud prevention processes.

Show ability to investigate and resolve customer billing disputes quickly.

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