50 Internal Debt Collector Jobs – SimplePay Capital

About the Role

SimplePay Capital Uganda is currently enhancing its Debt Recovery Team by offering 50 Internal Debt Collector positions throughout Kampala and its surrounding areas. This role is vital to the organization as it focuses on the recovery of overdue accounts, which protects the integrity of the company’s loan portfolio. In the initial months, new hires will engage directly with clients, learning effective communication and negotiation strategies while following established procedures for debt recovery. The role provides an opportunity to be part of a dynamic financial services firm dedicated to microfinance and financial inclusion, where teamwork and ethical practices are emphasized.

Key Responsibilities

• Engage proactively with clients who have overdue accounts through various communication methods, including telephone calls, SMS, and field visits, to initiate discussions on debt recovery.
• Systematically follow up on outstanding loan repayments to ensure timely recovery, thereby improving the company’s cash flow and financial health.
• Negotiate repayment arrangements that are both realistic and structured, ensuring compliance with company policies and Ugandan financial regulations.
• Maintain detailed records of all client interactions, including repayment agreements and follow-up schedules, within the CRM system for accurate tracking and reporting.
• Regularly monitor assigned accounts and identify high-risk cases that may require escalation to branch managers or legal departments for further action.
• Work collaboratively with Branch Managers, Operations, and Legal teams to refine recovery strategies and enhance overall performance in debt collection.
• Prepare and submit comprehensive debt recovery reports on a daily, weekly, and monthly basis, detailing achievements, outstanding balances, and unresolved cases.
• Uphold professionalism and confidentiality during all client engagements, ensuring adherence to data protection laws and ethical standards.

Requirements & Qualifications

• A proven track record in debt collection or loan recovery, preferably within a financial institution or microfinance environment in Uganda.
• Demonstrated skills in negotiation, effective communication, and conflict resolution, essential for interacting with clients facing financial challenges.
• A strong understanding of Ugandan financial regulations, data protection laws, and ethical practices related to debt recovery.
• Proficiency in Microsoft Office Suite and CRM software for maintaining records and generating reports.
• Excellent interpersonal skills with a capacity to build rapport with clients while ensuring a professional demeanor is maintained at all times.
• A Diploma or Degree in Business Administration, Finance, Law, or a related field from a recognized Ugandan institution is preferred.
• Fluency in local Ugandan languages such as Luganda is beneficial for communicating effectively with clients in Kampala and surrounding areas.

What You’ll Gain

• Experience working in a reputable financial services firm, enhancing your professional network within the industry.
• Skills in negotiation and conflict resolution, which are valuable in any customer-facing role.
• Career progression opportunities within the financial services sector, potentially leading to roles in management or specialized areas of finance.
• Performance-based incentives that reward successful debt recovery efforts, promoting a culture of achievement and motivation.
• Training in ethical debt recovery practices, equipping you with knowledge that can enhance your credibility in the financial industry.

How to Apply

If you are interested in this role, please submit your application through the following link: Apply here.