Digital Financial Services Department,Uganda.Head of Digital Financial Services

About the Role

The Head of Digital Financial Services at KCB Group plays a pivotal role in shaping the future of banking by leveraging digital platforms to enhance customer experiences and drive financial inclusion. This position is crucial in defining and executing the bank’s strategy to innovate and expand its digital offerings. In the initial months, you will immerse yourself in understanding existing digital products, meeting key stakeholders, and formulating strategies that align with the bank’s growth objectives. You will also begin to establish a high-performing team focused on customer-centric solutions and agile methodologies.

Key Responsibilities

• You will be responsible for crafting and implementing a robust Digital Financial Services strategy that aligns with the overarching goals of KCB Group.
• Your role involves driving significant revenue growth through customer acquisition and increasing the adoption of various digital channels and products.
• You will oversee the entire lifecycle of digital products, ensuring their successful design, launch, and ongoing management, including Mobile Banking and Digital Lending.
• Leading the expansion of the Agency Banking and Merchant Acquiring networks will be crucial to enhancing financial inclusion and customer reach.
• You will identify and negotiate strategic partnerships with Mobile Network Operators and Fintechs, fostering a collaborative ecosystem for seamless service delivery.
• Ensuring compliance with regulatory standards while integrating digital channels with core banking systems will be a key part of your responsibilities.
• Your leadership will be vital in developing a high-performing team that champions innovation and customer-centricity across digital services.

Requirements & Qualifications

• A Bachelor’s degree in Business Administration, Finance, Computer Science, or a related field is essential for this role.
• Professional qualifications in Digital Banking, Payments, or Fintech will be highly advantageous.
• A Master’s degree such as an MBA or MSc in Finance will enhance your candidacy.
• Proven experience in digital service strategy development and execution within the banking sector is required.
• Strong leadership skills with a track record of managing cross-functional teams effectively will be crucial for success.

What You’ll Gain

• You will develop expertise in digital financial services, a rapidly evolving field that is critical to modern banking.
• This role offers the opportunity to enhance your leadership skills while managing a diverse team of professionals.
• You will gain invaluable experience in strategic partnership management, which is essential for driving innovation in financial services.
• Your contributions will significantly impact the bank’s digital transformation journey, providing a sense of fulfillment and achievement.

How to Apply

If you are ready to take on this exciting challenge, we invite you to apply through the following link: Apply here.