Company:* Utu East Africa Travels Ltd
*Location:* Kampala, Uganda
*Reports To:* Managing Director
*Employment Type:* Full-Time
About
Utu East Africa Travels Ltd is a growing tours and travel company based in Kampala, Uganda, specializing in tailor-made safaris, gorilla trekking, cultural tours, and East African travel experiences. We pride ourselves on professional service.
Job Summary
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We are looking for a proactive, results-driven *Tour Manager* to lead our tour operations and drive business growth and oversee the day-to-day management of tour operations.
Key Responsibilities
*1. Tour Operations & Reservations*
– Manage all tour operations, reservations, bookings, and travel arrangements
– Oversee the full booking cycle from enquiry to post-tour follow-up
– Ensure timely confirmations, payments, vouchers, and travel documentation
– Work confidently with Global Distribution Systems (GDS), including Amadeus, Galileo/Travelport, or Sabre.
*2. Itinerary Design, Costing & Sales*
– Design, cost, and sell tailor-made safari packages and travel itineraries
– Drive sales growth through proactive client engagement and follow-ups
*3. Supplier & Partner Management*
– Coordinate with hotels, lodges, airlines, transport providers, and tour guides.
– Maintain strong relationships with tourism suppliers and international travel partners
*4. Client Service & Quality Control*
– Provide excellent pre-trip advice and in-trip support to clients
– Handle client feedback, complaints, and emergencies professionally and promptly.
*5. Team Leadership & Reporting*
– Supervise and support reservations and operations staff and guides
– Maintain accurate records of bookings, sales, and supplier payments
– Prepare regular operational and sales reports for the Managing Director
Qualifications & Experience
– Bachelor’s Degree in Tourism, Hospitality, or a related field
– *Minimum 5 years of relevant experience* in tour operations, travel consultancy, or airline ticketing
– Excellent knowledge of Uganda’s tourism products, safari destinations, lodges, and East African travel circuits
– Proven experience in itinerary planning, tour costing, and supplier negotiations
– Strong understanding of gorilla permits, park fees, and travel regulations in East Africa is an added advantage
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Skills & Competencies
– Excellent communication, sales, negotiation, and customer service skills
– Strong organizational, multitasking, and problem-solving abilities
– High attention to detail and ability to work under pressure
– Proficiency in MS Office, email, and travel booking systems
– Proven hands-on experience in GDS reservations and airline ticket issuance.
– Professionalism, integrity, and a passion for tourism
How To Apply
Interested candidates should send their *CV to:
*Email:* desireabaasa05@gmail.com
*Subject Line:* Application – Tour Manager
*Application Deadline:* 28th November 2026
Only shortlisted candidates will be contacted.
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