Customer Relationship Management Jobs in Uganda

Customer relationship management jobs in Uganda span local telecom and PR roles alongside a growing number of remote CRM and account management positions with international companies. Employers posting in this category include WPP-Scangroup, RateHawk, VirtueStaff, and HappyCo, covering advertising, travel technology, staffing, and software sectors.

Common titles include Account Manager, FIT Reservation Manager, Sales Appointment Coordinator, Appointment Setter, and senior Customer Support Manager or Director roles overseeing entire support functions remotely. A number of these positions are remote and client-facing, requiring strong written and spoken English and comfort working across time zones with international clients or customers.

Most roles require a degree in business, marketing, or communications, with prior experience in account management, client services, or customer support considered more important than the specific degree subject. Remote and international roles often specify tools experience (CRM platforms like Salesforce or HubSpot, scheduling and support software) and may require language skills beyond English depending on the client base being served.

Local agency and PR roles are based in Kampala, while the remote CRM and customer support positions with international employers are open to candidates anywhere in Uganda with a stable internet connection.