Customer Service cum Operations II

Customer Service cum Operations II.
Job Title: Customer Service cum Operations II.
Department Customer Service/ Operations
Reports To: Customer Service Manager
Location Kampala
Job Purpose
Implement the day-to-day express operations procedures and policies to ensure smooth
flow of Operations in terms of receiving/processing of packages, on time delivery and
system updating
Responsibilities
• Process and monitor the receiving process from ground couriers as per the
standard procedure.
• Process the incoming packages in terms of weighing, coding, packing, adherence
to destination requirements, sorting and bagging.
• Process the packages into the system in terms of origin scanning, bagging and
manifesting.
• Monitor and control the pre-alerting and bagging processes as per the destination
requirements.
• Implement all necessary procedures to ensure deference to the quality audits and
service standards.
• Perform all necessary customer service functions with regards to on hold
shipments, repacking, bad address management, special requests and answering
internal/external customers’ inquiries.
• Maintain effective communication with internal and external customers
• Controls and files all related paperwork in their appropriate locations and as per
the record retention procedures.
• Identify shipments containing illegal materials such as drugs, weapons, liquids not
to pass through the operations.
Person Specification
Skills, Experience
Education & Training
Education
• High School, Junior college or Diploma
• Good Command of English
• MS Office Applications (Word, Excel & Outlook)
Experience
• 1 years’ experience in a related field
Skills.
• Attention To Details
• Adaptability
• Communication Skills
• Interpersonal Skills
• Teamwork
• Time Management
• Administrative Skills
• Flexibility And Adaptability
• Safety And Quality Awareness
How to Apply
• You can apply by submitting your cover letter and CV to
recruitment7@truenorthafrica.com with subject line Customer Service cum Operations II
• All application documents Must be in either PDF or MS. Word