Are you a natural-born leader with a knack for managing support services? If you've got a Business Administration degree under your belt and a few solid years of experience in the professional world, Pebu has an exciting opportunity for you. We're looking for a Support Manager who can keep our operations smooth and our clients happier than ever.

As the Support Manager, you will be the linchpin of our support operations. Your mission? To ensure our teams are firing on all cylinders, client issues are resolved in record time, and our processes are tighter than a drum. You'll be a key player in maintaining and expanding one of Africa's largest bank agent networks, helping us push boundaries and set new standards.

• Lead and motivate support teams to deliver exceptional service.
• Ensure customer inquiries are handled with speed and precision.
• Work closely with other departments to refine and streamline support functions.
• Track and report on the performance metrics of support services.
• Continuously improve support processes to align with business needs.

• Proven leadership and managerial skills.
• Top-notch communication and interpersonal abilities.
• Problem-solving mindset with a proactive approach.
• Experience with support software and tools.
• Ability to juggle multiple tasks in a fast-paced environment.

• Bachelor's Degree in Business Administration (BBA).
• Minimum of 3 years of relevant work experience.
• Strong academic performance (specific GPA not specified).