Licensed Customer Service Representative – Remote

About the Role

As a Licensed Customer Service Representative for Liberty Mutual Insurance, you will play a pivotal role in delivering exceptional customer service within a dynamic and supportive team environment. This position is crucial for enhancing customer experiences and supporting independent agents, ensuring that they have the resources needed to grow their businesses effectively. In your initial months, you will undergo comprehensive training, equipping you with the necessary skills and knowledge to handle various customer inquiries confidently. You will also develop a deep understanding of insurance products and services, which will empower you to provide tailored solutions to clients.

Key Responsibilities

• Your primary duty will be to assist customers by efficiently managing inbound calls, addressing inquiries related to renewals, coverage, eligibility, billing, and policy modifications.
• You will engage with customers and agents to assess their needs, striving to boost satisfaction and foster business growth through effective communication.
• Utilizing upselling and cross-selling techniques, you will provide guidance on various insurance products, ensuring customers feel informed and protected.
• Maintaining high standards of customer care is essential; you will work towards individual goals related to call quality, handling time, and first-call resolution.
• Accurate data management is critical; you will be responsible for maintaining and tracking information across multiple computer systems to support operational efficiency.
• Flexibility is key as you will be required to work various shifts, including weekends and holidays, to meet the needs of our 24/7 support team.

Requirements & Qualifications

• A valid Property & Casualty License or a Personal Lines License is mandatory for this position.
• An associate degree in a business-related field is preferred, but equivalent experience may also be considered.
• Applicants should possess a minimum of 6 months of relevant work experience, preferably in customer service roles.
• Strong organizational skills are essential, with the ability to review, record, and sort written data from diverse sources independently.
• Exceptional oral, written, and interpersonal communication skills are important to succeed in this structured work environment.

What You’ll Gain

• You will develop invaluable skills in customer service and communication, enhancing your ability to handle complex inquiries effectively.
• This role offers opportunities for career advancement within Liberty Mutual, a Fortune 100 company renowned for its commitment to employee growth.
• By working in a fast-paced call center environment, you will gain experience in managing time efficiently and multitasking under pressure.
• Your contributions will not only enhance your professional portfolio but also allow you to make a meaningful difference in customers’ lives by helping them protect what matters most.

How to Apply

If you’re ready to take the next step in your career and join a company that values your growth, apply for the Licensed Customer Service Representative position today. For more information and to submit your application, please click on the following link: Apply here.