Revenues Officer

About the Role

The Revenues Officer position plays a critical role within a local authority, focusing on the administration, collection, and recovery of Council revenues. This role is essential for ensuring compliance with statutory requirements and local policies, which helps maintain the financial integrity of the local authority. In the initial months, you will engage with various stakeholders to understand the current revenue processes, assist in managing customer queries, and contribute to improving collection efficiencies. Additionally, you will work closely with team members to identify vulnerable residents and ensure they receive appropriate support, reinforcing the community-oriented approach of the local authority.

Key Responsibilities

• Provide exceptional front-line customer service by responding promptly to both routine and complex inquiries, ensuring a professional interaction with residents.
• Manage customer correspondence effectively, determining suitable follow-up actions that align with established operational procedures.
• Maintain accurate revenue records and liability information, ensuring compliance with operational standards and contributing to data integrity.
• Oversee the recovery and collection of outstanding debts, implementing appropriate recovery and enforcement procedures to maximize revenue collection.
• Collaborate with external organizations and collection agents to enhance debt recovery efforts, fostering a cooperative approach to financial management.
• Identify vulnerable customers and work to implement suitable support measures prior to initiating recovery actions, demonstrating empathy and community care.

Requirements & Qualifications

• Demonstrated experience in a Local Authority Revenues Service, with a strong understanding of Business Rates and other revenue streams.
• Proficiency in using financial management systems such as MRI (formerly Capita/Academy) or Northgate (NEC/Enterprise document management system) is essential.
• Background in local authority revenues, debt recovery, taxation, benefits, or a related financial environment is highly preferred.
• A good standard of general education, with strong written and spoken English communication skills to effectively interact with various stakeholders.
• Excellent analytical skills, allowing for accurate assessment of customer situations and effective problem-solving when managing inquiries and disputes.

What You’ll Gain

• Experience in a vital role that significantly impacts community welfare and local government operations.
• Development of strong customer service and communication skills, enhancing your ability to manage public inquiries effectively.
• Opportunities to build a professional network with local authority officials and external partners, which can be beneficial for future career advancements.
• Insight into financial management and debt recovery processes within a local government context, providing valuable experience for future roles in finance or public administration.

How to Apply

If you are interested in this opportunity, please submit your application as soon as possible. For further details and to apply, click here: Apply here.