Estimated salary: UGX 800,000 – 1,200,000 / month (AI estimate based on role and sector, not confirmed by the employer)
Description
About the Role
The Customer Care Officer and Social Media Officer roles at Amadeus Gardens Kyanja are essential in creating a welcoming atmosphere for guests and enhancing the restaurant’s online presence. Amadeus Gardens is not just a restaurant; it is a serene escape that attracts families and groups looking for a picturesque dining experience. As a new team member, you will immerse yourself in customer interactions, addressing inquiries and feedback while also engaging with the restaurant’s audience on social media. Your first months will involve learning about the restaurant’s offerings, understanding customer preferences, and developing strategies to enhance guest satisfaction both in-person and online.
Key Responsibilities
Actively engage with customers at the restaurant, ensuring their needs are met and their dining experience is enjoyable.
Respond promptly to customer inquiries via phone, email, and social media platforms, providing accurate information about menu items and services.
Monitor and manage the restaurant’s social media accounts, creating engaging content that reflects the brandβs identity and promotes special events.
Gather and analyze customer feedback to identify areas for improvement, ensuring a high standard of service is maintained.
Assist in organizing and promoting events at the restaurant through various marketing channels, enhancing community engagement.
Work collaboratively with the management team to brainstorm and implement strategies to increase customer loyalty and satisfaction.
Requirements & Qualifications
A minimum of 1-2 years of experience in customer service or social media management, preferably in the hospitality industry.
Excellent communication skills, both verbal and written, with a friendly and approachable demeanor.
Proficiency in using social media platforms and tools for marketing and customer engagement.
Strong problem-solving skills and the ability to handle customer complaints with grace and professionalism.
Ability to work flexible hours, including weekends and holidays, to accommodate the restaurant’s operating hours.
What You’ll Gain
Experience in a dynamic customer service environment that enhances your interpersonal skills.
Opportunities to develop social media marketing skills, including content creation and audience engagement strategies.
Insights into the operations of a successful restaurant, providing a foundation for future career advancement in hospitality or marketing.
The chance to work in a beautiful, serene environment that promotes work-life balance and creativity.
How to Apply
If you are enthusiastic about creating memorable experiences for guests and have a knack for social media, we invite you to apply for this exciting opportunity. Please send your CV to amadeusgardens@gmail.com. Applications will be accepted until 24th October 2026.
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