Sales and Administrative Officer

About the Role

The Sales and Administrative Officer role at Lauda Automotive Services is pivotal for the smooth operation of this esteemed auto repair garage. This position is designed to enhance customer interactions, manage sales processes, and ensure the efficient operation of administrative tasks. In the first few months, you will be immersed in understanding the services offered, building customer relationships, and mastering the systems used for invoicing and stock management. This role not only supports the garage’s daily operations but is also central to driving customer satisfaction and retention, making it a crucial position within the team.

Key Responsibilities

• You will be the first point of contact for customers, greeting them warmly and recording job details while preparing accurate quotes for services.
• Your role will involve issuing invoices and receipts promptly, ensuring all payments are followed up efficiently to maintain cash flow.
• You will actively promote and sell the garage’s services and parts to both individual and fleet customers, working to grow repeat business.
• Maintaining accurate stock records will be part of your duties, which includes ordering parts to ensure that the garage is always well-stocked.
• You will be responsible for keeping daily reports and records up to date, contributing to the overall efficiency of operations in the garage.
• Handling customer inquiries via phone, WhatsApp, and social media will be a key part of your role, requiring strong communication skills and a customer-first mindset.

Requirements & Qualifications

• A diploma or degree in business, sales, marketing, or a related field is essential for this position.
• At least two years of experience in sales, customer service, or office administration is required; prior experience in the motor trade will be an advantage.
• You should possess good computer skills, particularly in Excel and Word, along with proficiency in mobile money transactions and WhatsApp Business.
• Strong spoken and written English skills are necessary, and knowledge of Luganda will be considered an asset.
• The ideal candidate will demonstrate honesty, strong organizational skills, and the ability to start immediately in this fast-paced environment.

What You’ll Gain

• Experience working in a reputable and dynamic automotive service environment, enhancing your customer service and sales skills.
• Opportunities to develop administrative and operational skills that are highly transferable within various sectors.
• Networking with a diverse clientele, which can open doors for future career advancements in sales or management roles.
• Hands-on experience with stock management and financial transactions, providing a solid foundation for career growth in administration or business operations.

How to Apply

If you are interested in this opportunity and meet the qualifications, please submit your application. You can apply online by following this link: Apply here.