About the Role

As a Collections Officer at Koolboks, you will play a critical role in ensuring the financial health of our operations by managing overdue customer accounts related to our innovative solar-powered refrigeration solutions. This position is essential for maintaining the sustainability of our Pay-As-You-Go financing model, which is designed to make clean energy accessible to a broader audience. In your first few months, you will become familiar with our customer base, learn the ins and outs of our collections process, and establish strong relationships with clients to facilitate smooth repayment schedules. Your proactive approach will help minimize portfolio risks while enhancing customer satisfaction, making a tangible impact on our mission to provide sustainable energy solutions.

Key Responsibilities

• You will initiate contact with customers who have overdue accounts using various communication methods, including phone calls, SMS, WhatsApp, and emails, as well as conducting field visits when necessary.
• Following up on missed payments will be a key part of your role, where you will work to negotiate realistic repayment plans tailored to individual customer circumstances.
• Your responsibility will include monitoring assigned customer portfolios to ensure that collection targets are consistently met, contributing to the overall success of the company’s financial goals.
• Accurate documentation of all customer interactions, payment commitments, and collection activities in our CRM or collections system will be essential to maintain transparency and efficiency.
• In instances of high-risk or unresponsive accounts, you will escalate these cases in line with company policy to ensure appropriate action is taken.
• Collaboration with the Sales, Customer Service, and Technical teams will be necessary to resolve any underlying issues customers face that may affect their ability to make repayments.
• You will prepare and present daily, weekly, and monthly collections performance reports to provide insights into your progress and identify areas for improvement.
• Ensuring that all collection activities comply with company policies and Ugandan regulations will be crucial to maintaining our reputation and operational integrity.
• Your analytical skills will help you identify customers at risk of default, enabling you to recommend effective recovery strategies to mitigate potential losses.
• In cases where asset recovery is needed, you will support the repossession process to secure the company’s interests.

Requirements & Qualifications

• A Bachelor’s degree or Diploma in Business Administration, Finance, Accounting, Economics, or a related field is required to ensure a solid foundation in financial principles.
• Applicants should have a minimum of 1-2 years of experience in collections, debt recovery, credit control, or loan recovery, showcasing a track record in managing overdue accounts.
• Experience in microfinance, fintech, banking, telecommunications, or PAYGo businesses is highly desirable, as it aligns with the industry in which Koolboks operates.
• Demonstrated ability to negotiate effectively and recover overdue payments is essential to achieving your targets and sustaining our operations.
• Strong verbal and written communication skills will be necessary for building rapport with customers and ensuring clarity in repayment discussions.
• Good analytical and problem-solving abilities will enable you to navigate challenges and identify effective solutions swiftly.
• Proficiency in Microsoft Office, particularly Excel and Word, along with familiarity with CRM systems, will be important for documentation and reporting.
• A high level of integrity, resilience, and professionalism is expected as you engage with customers in various situations.
• The ability to work independently while consistently meeting collection targets will demonstrate your self-motivation and commitment to the role.

What You’ll Gain

• Experience in a growing clean energy company will enhance your resume and open doors for future opportunities in the renewable energy sector.
• You will develop advanced negotiation and conflict resolution skills that are highly transferable and valued across various industries.
• This role will offer you exposure to customer relationship management, allowing you to refine your interpersonal skills and enhance your professional network.
• As you achieve collection targets and contribute to the company’s financial success, you will gain recognition and potential opportunities for career advancement within Koolboks.
• Your analytical skills will be sharpened, positioning you as a problem-solver who can assess risk and develop strategic solutions.

How to Apply

If you are ready to take on this exciting opportunity as a Collections Officer with Koolboks, please submit your application. You can apply directly through our job portal by following this link: Apply here.