The Senior Logistics & Fulfillment Project Manager at JobRack plays a crucial role in driving the logistics execution for a dynamic multi-marketplace e-commerce brand, expanding operations across the EU and US. This position is vital for establishing efficient systems that support growth and scalability in logistics processes. In the initial months, you will focus on managing relationships with third-party logistics providers (3PLs) while ensuring that inventory levels meet marketplace demands. You will also be instrumental in onboarding new partners and translating marketplace requirements into actionable operations, setting the stage for future enhancements in fulfillment strategies.
Key Responsibilities
You will manage the 3PL network across the EU and the US, acting as the primary operational contact for fulfillment partners located in Germany and the United States, with plans to expand to France and the Netherlands.
Conduct weekly performance reviews with all fulfillment partners to assess adherence to key performance indicators (KPIs) and take necessary actions in cases of underperformance.
Ensure that inventory is readily available across all warehouses, closely monitoring stock levels to prevent any out-of-stock situations on marketplace platforms.
Coordinate replenishment efforts and inter-warehouse transfers in collaboration with the procurement and supply chain teams, ensuring seamless operations.
Drive Seller Fulfilled Prime (SFP) readiness by tracking and enhancing on-time delivery rates, valid tracking rates, and managing cancellation rates effectively.
Monitor parcel carrier performance by analyzing the root causes of delays and collaborating with both 3PLs and carriers to implement corrective measures.
Onboard new 3PL partners by supporting the selection process, negotiating contracts, and overseeing the operational ramp-up from warehouse setup to the first shipment go-live.
Translate specific marketplace requirements into operational frameworks, ensuring clarity in how fulfillment needs are met across various platforms such as Amazon SFP and others.
Create and maintain comprehensive dashboards that reflect fulfillment performance metrics, delivery speeds by region, and cost per shipment for transparency and decision-making.
Document operational processes to establish a solid foundation for scalability, collaborating with the incoming Senior Director of Logistics to enhance operations.
Requirements & Qualifications
A minimum of 3-5 years of experience in e-commerce logistics, fulfillment, or supply chain operations, preferably from the seller or brand perspective.
Proven hands-on experience working with third-party logistics providers, including performance management and negotiating service level agreements (SLAs).
A solid understanding of parcel carrier operations and key performance indicators, including pickup, linehaul, last mile, and tracking events.
Exceptional analytical skills with a comfort level in working with spreadsheets, dashboards, and operational data on a daily basis.
Demonstrated ability to work independently in a structured, self-directed manner, particularly within a remote environment.
Fluent in business English, both written and spoken, to effectively communicate with international partners.
Experience in setting up or managing Seller Fulfilled Prime operations in either the EU or US, or similar marketplace delivery programs.
Familiarity with multi-channel fulfillment tools such as ChannelEngine or other comparable middleware solutions is desirable.
Experience with Amazon Seller Central shipping settings and the logistics of Buy Shipping and shipping templates.
Proficiency in the German language is a plus, enhancing communication with partners in Germany.
What You’ll Gain
Opportunities to enhance your project management skills by leading logistics operations across multiple international markets.
Experience in developing strategic partnerships with 3PL providers, equipping you with valuable negotiation and relationship management skills.
Gain insights into the complexities of e-commerce logistics, preparing you for advanced roles in supply chain management or logistics leadership.
Flexible working hours that allow for a better work-life balance, while ensuring core overlap with Central European Time (CET) business hours.
Competitive compensation package, reflecting your expertise and contributions to the company’s growth efforts.
How to Apply
If you are ready to take the next step in your career and make a significant impact in the logistics field, please submit your application. Apply here.
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