Renewals Manager, EMEA

About the Role

The Renewals Manager for EMEA at Coursera plays a vital role in sustaining revenue growth and fostering customer loyalty across a diverse portfolio of enterprise accounts. This position is crucial as it helps ensure that clients continue to benefit from Coursera’s educational offerings, which are increasingly important in a rapidly evolving job market driven by AI. In the initial months, you will familiarize yourself with the existing customer base, develop renewal strategies in collaboration with Customer Success Managers, and establish strong relationships with key stakeholders. Your focus will be on understanding customer needs and driving retention through effective communication and negotiation.

Key Responsibilities

• You will take ownership of the renewal process for over 150 enterprise customers, managing each account from initial strategy development through to the execution of contracts.
• Collaborate with Customer Success Managers and Account Executives to create tailored renewal strategies that maximize customer retention and identify growth opportunities.
• Engage with clients early in the renewal process to ensure timely renewals and to highlight potential upsell opportunities that can enhance their learning experiences.
• Negotiate contract terms directly with clients’ procurement, legal, and finance teams to secure favorable outcomes for both the company and the customer.
• Monitor account health to identify at-risk customers early on, implementing strategies to retain them and reduce churn.
• Prepare detailed proposals, renewal rate calculations, and contracts, ensuring all documentation is accurate and aligns with company policies.

Requirements & Qualifications

• A bachelor’s degree in Business Administration, Sales, or a related field is highly desirable for this position.
• At least 3-5 years of experience in account management or customer success, ideally within the technology or education sectors.
• Strong negotiation skills and the ability to communicate effectively with clients at all levels of the organization.
• Proficiency in using CRM software to manage accounts and track renewal processes is essential.
• A customer-centric mindset with a passion for building long-lasting relationships and driving customer satisfaction.

What You’ll Gain

• Develop advanced negotiation and relationship management skills that are essential for career advancement in account management.
• Gain hands-on experience in managing a diverse portfolio of enterprise clients, providing a solid foundation for future leadership roles.
• Enhance your understanding of the educational technology landscape and how it intersects with corporate training and professional development.
• Benefit from a collaborative work environment that encourages innovation and the sharing of ideas, helping you to grow personally and professionally.

How to Apply

If you are ready to take the next step in your career and make a significant impact in the world of education technology, we invite you to apply for this exciting opportunity. You can submit your application by clicking on the following link: Apply here.