Manager Operations Uganda

About the Role

The Manager Operations Uganda will play a critical role in ensuring that Glovo operates efficiently and sustainably within the Ugandan market. This position is pivotal for enhancing operational excellence by leveraging performance data to identify areas for improvement and implementing effective initiatives that can scale. In the first few months, you can expect to dive deep into operational analytics, engage with various stakeholders, and begin building and managing a high-performing operations team. By focusing on customer experience, courier wellbeing, and partner success, this role directly contributes to Glovo’s mission of delivering an exceptional service to its users.

Key Responsibilities

• You will obsessively analyze operational data to identify trends, uncover root causes, and establish priorities that lead to meaningful improvements in customer experience.
• Your role will require you to translate insights gained from data analysis into actionable plans that enhance delivery times, rider efficiency, and overall cost performance.
• As the team leader, you will hire, manage, and develop a high-performing Operations team, setting clear expectations and pathways for growth and ownership.
• You will own the operational performance metrics from end-to-end, ensuring a balanced courier supply, optimal delivery experiences, and effective partner operations.
• Your expertise will be essential in understanding and standardizing scalable operating models across cities, ensuring readiness for seasonality and business growth.
• Collaboration with General Managers and the Head of Supply Africa will be crucial, as you will contribute to key strategic decisions and support market-level priorities.
• You will work closely with global operations teams to deploy new tools and processes, ensuring that product launches are consistent and effective.
• Establishing solid relationships with key operational stakeholders, including courier communities and third-party fleet partners, will be a significant aspect of your role.

Requirements & Qualifications

• Applicants should have 3-5 years of experience in fast-paced environments like operations, consulting, logistics, or similar sectors.
• Managerial experience is essential, with a track record of leading and developing high-performing teams while fostering a culture of collaboration and ownership.
• A Bachelor’s or Master’s degree in Engineering, Economics, Business, or a related field is required, with an MBA being a strong advantage.
• Strong analytical skills are crucial, including problem-solving abilities and comfort with data-driven decision making, especially using tools like SQL or advanced Excel.
• Experience in creating and tracking KPIs, delegating tasks, and understanding marketplace delivery business models is expected.

What You’ll Gain

• This role will enhance your leadership skills as you manage and develop a diverse operations team.
• You will gain valuable experience in data analysis and operational strategy, which are critical skills in today’s data-driven business environment.
• The position provides an opportunity to engage with various stakeholders, enhancing your networking and partnership-building skills.
• Working in a dynamic company like Glovo will expose you to innovative practices in the delivery sector, offering insights that could accelerate your career growth.

How to Apply

Interested candidates can apply through the following link: Apply here.