Operations Support Manager

About the Role

The Operations Support Manager at Westbury Street Holdings plays an essential role in ensuring the seamless functioning of operations across various locations. This position is pivotal for enhancing operational effectiveness and supervising support staff to deliver exceptional hospitality experiences. In the initial months, you will engage in understanding team dynamics and operational workflows, driving improvements, and establishing standards. Working remotely, you will collaborate with diverse teams while navigating the challenges of a fast-paced environment. Your efforts will directly contribute to creating memorable experiences for clients and guests alike.

Key Responsibilities

• You will oversee the daily operations of a designated BaxterStorey area, ensuring that all functions run smoothly and efficiently.
• Managing a diverse team of support staff, you will be responsible for conducting regular appraisals and motivating team members to reach their full potential.
• Implementing BaxterStorey standards will be a critical aspect of your role, ensuring compliance with regulations and operational procedures.
• Conducting regular team meetings will allow you to communicate targets, share relevant updates, and foster a culture of open communication.
• Your responsibilities will include monitoring managers and utilizing marketing plans to enhance restaurant development initiatives.
• Maintaining strong client relationships and ensuring exceptional service delivery will be key to exceeding customer expectations.

Requirements & Qualifications

• A proven track record in operations management is essential, ideally within a support-oriented environment.
• Strong leadership skills are required, enabling you to inspire and motivate a diverse workforce effectively.
• Excellent organizational skills and keen attention to detail are necessary to manage multiple priorities in a fast-paced setting.
• Proficiency in relevant software applications is expected to streamline operations and facilitate communication.
• Exceptional interpersonal skills will be crucial for building rapport with clients, staff, and stakeholders.

What You’ll Gain

• You will develop strong management and leadership skills, enhancing your ability to lead teams and manage operations.
• Experience in a dynamic hospitality environment will expand your understanding of client service excellence.
• You will benefit from bespoke development training, enabling you to advance your career in the hospitality sector.
• Engagement in various initiatives, including environmental initiatives and team motivation, will enrich your professional experience.

How to Apply

If you are interested in this exciting opportunity, please submit your application. For more details, or to apply, visit Apply here.