Operations Manager – UBL Contract

Key Responsibilities & Accountabilities

1. Financial & P&L Management

• Manage the contract P&L to deliver target Gross Profit (GP) and budget goals.
• Develop annual contract budgets and targets in collaboration with General Management and Finance.
• Deliver monthly, quarterly, and annual financial performance reporting.
• Co-develop account investment and commercial strategies for warehousing and transport.
• Identify operational efficiencies to improve contract profitability.

2. Account Management & Customer Relationships

• Serve as the primary operational leader and key point of contact for customer leadership.
• Build and maintain constructive, consultative relationships with key client stakeholders.
• Conduct monthly Service Performance Meetings (SPM) and annual strategic planning sessions with the customer.
• Partner with Business Development (BD) and internal functions to drive organic growth, upsell value-added services (VAS), and increase share of logistics spend.
• Lead contract renewal planning and execution to ensure long-term account retention.

3. Operational Excellence & Compliance

• Oversee day-to-day warehouse and transport operations, ensuring contractual KPIs and service standards are met.
• Drive continuous improvement using DHL First Choice tools, Gemba walks, and performance dialogues.
• Ensure strict adherence to Standard Operating Procedures (SOPs), statutory regulations, and customer requirements.
• Maintain top-tier standards for Safety, Health, Environment, and Quality (SHEQ).
• Facilitate knowledge and best-practice sharing across local and regional operation teams.

4. Leadership & People Development

• Lead, coach, and motivate site operational and leadership teams.
• Define team structures, roles, and performance targets aligned with functional goals.
• Conduct regular performance evaluations and oversee performance-based recognition and compensation.
• Oversee talent acquisition, succession planning, and employee development initiatives.
• Foster an inclusive, high-engagement workplace culture, actively driving Employee Opinion Survey (EOS) participation and Corporate Social Responsibility (CSR) initiatives.
• Partner with HR Business Partners on employee and industrial relations matters.

UGX 10,000,000 Gross

Key Performance & Scope Indicators

• Direct Leadership: Operations management team (3+ direct reports)
• Geographical Scope: Country level (Uganda)

Requirements & Qualifications

Education & Certifications:

• Bachelor’s degree in Supply Chain Management, Logistics, Operations Management, or a related field.
• Professional certifications in Inventory Management, Fleet Management, or Logistics (preferred).
• Training in Finance for Non-Finance Managers (preferred).

Professional Experience:

• 8+ years of operational experience in warehouse and transport/distribution environments.
• 3+ years in a managerial/operations leadership role, preferably within third-party logistics (3PL) or supply chain management.
• Proven track record in P&L management, financial budgeting, and commercial account expansion.
• Strong knowledge of logistics market trends, fleet operations, and warehouse management practices.

Skills & Core Competencies:

• Business Acumen: Commercial sharpness with the ability to manage budgets, analyze financial statements, and identify growth opportunities.
• Customer Focus: Demonstrated success building high-trust customer relationships and driving service delivery.
• Operational Leadership: Strong team leadership, motivational skills, and proactive decision-making.
• HSE & Compliance: Deep understanding of health, safety, and environmental standards and hazard identification.
• Communication: Excellent verbal, written, and presentation skills (Fluent English required).
• Problem Solving: Proactive mindset with a track record of driving process optimization.

CLICK HERE TO APPLY