Head of Region

About the Role

The Head of Region at Mews is a pivotal leadership position that plays a crucial role in transforming the hospitality industry through innovative technology. This role encompasses overseeing commercial growth, onboarding, and customer success within a designated region, ensuring that all aspects of the customer experience are seamlessly integrated. In the first few months, you will be responsible for developing a comprehensive regional strategy in collaboration with the VP of EMEA, focusing on performance metrics and customer outcomes. You will engage with teams across various functions to align goals and cultivate a unified approach to customer engagement. As you settle in, you will have the opportunity to influence how Mews operates and scales in the region, driving meaningful impact in the hospitality sector.

Key Responsibilities

• Develop and implement a regional go-to-market strategy that targets new annual recurring revenue (ARR) and maximizes customer revenue from the moment they go live.
• Lead and manage business development, SMB, and mid-market sales teams to successfully acquire new customers and nurture existing relationships across the region.
• Oversee the customer experience from sales through onboarding, ensuring a unified and successful journey for each hotel client.
• Establish strong executive relationships with large hotels and hotel groups, facilitating collaboration and ensuring their ongoing success on the Mews platform.
• Address customer challenges proactively by creating recovery plans when clients are at risk, leveraging resources from product, marketing, and support teams.
• Monitor and report on regional performance metrics, adjusting strategies as necessary to meet or exceed targets and enhance customer satisfaction.

Requirements & Qualifications

• A proven track record in business development or sales leadership within the technology or hospitality sectors, with at least 5 years of relevant experience.
• Strong understanding of customer success principles and the ability to integrate them into a cohesive regional strategy.
• Exceptional interpersonal and communication skills, capable of building relationships with stakeholders at all levels.
• Experience in managing cross-functional teams and driving collaboration among various departments to achieve common goals.
• Demonstrated ability to analyze market trends and customer feedback to inform business decisions and improve service offerings.

What You’ll Gain

• Valuable experience in leading a regional business strategy that directly influences customer success and company growth.
• The opportunity to develop strong leadership skills while managing diverse teams across various functions.
• Insight into the operational aspects of a rapidly growing technology company, enhancing your business acumen and strategic thinking.
• Networking opportunities within the hospitality industry, allowing you to engage with leading hotel brands and industry experts.

How to Apply

If you are interested in this role and believe you meet the qualifications, please submit your application online. You can apply through this link: Apply here.