Customer Services Manager

About the Role

The Customer Services Manager at Amentum plays a pivotal role in enhancing customer satisfaction for a unique program serving the US Navy on Diego Garcia. This position is critical as it ensures that customer inquiries and requests are handled with precision and care, thus fostering a positive experience. In the first few months, the successful candidate will be immersed in understanding customer needs and company procedures while training and mentoring staff to uphold service excellence. This role not only supports operational efficiency but also contributes significantly to building lasting relationships with customers.

Key Responsibilities

• The Customer Services Manager will promptly respond to customer requests, providing accurate information and updates to ensure they feel valued and informed.
• Management of customer inquiries from various sources such as in-person visits, phone calls, and emails will be a daily task, requiring a professional and courteous approach at all times.
• Investigating and resolving customer complaints and concerns effectively will be essential to achieving the highest level of customer satisfaction.
• Maintaining a comprehensive record of customer interactions, inquiries, and resolutions will be necessary to meet organizational standards and improve service delivery.
• Developing and implementing customer service standards in alignment with Amentum and US Navy requirements will be a key focus area to ensure consistency.
• As the primary point of contact for customer relations, the Manager will facilitate successful communication between customers and various departments.
• Training and mentoring staff in customer service procedures and best practices will help cultivate a knowledgeable team dedicated to service excellence.
• Identifying and addressing recurring customer service issues will allow for the implementation of improvements to elevate overall customer satisfaction.
• Documenting customer service policies and procedures will ensure compliance with operational goals and foster a consistent customer experience.

Requirements & Qualifications

• A high school diploma or equivalent is required for this position, although higher education may be preferred.
• Applicants should have a minimum of three years of experience in customer service supervision or management, particularly in a customer-facing environment.
• Strong interpersonal, communication, and problem-solving abilities are essential for effective interaction with a diverse clientele.
• Excellent organizational and time management skills are necessary to handle multiple requests efficiently and maintain service levels.
• Proficiency in relevant software tools for communication and data tracking is expected to streamline operations.
• A valid passport is required, with the ability to travel internationally, which is crucial for the role’s responsibilities.

What You’ll Gain

• Experience in a global company that is a leader in engineering and technology solutions, enhancing your resume and professional network.
• Development of advanced customer service skills that are highly valued in various industries, preparing you for future opportunities.
• Opportunities for leadership development through training and mentorship of team members, positioning you for potential career advancement.
• Exposure to working with a diverse range of clients and stakeholders, enhancing your cultural competence and communication skills.

How to Apply

If you are ready to take on this exciting opportunity and contribute to exceptional customer service at Amentum, please submit your application. For more details and to apply, click here: Apply here.