About the Role

The Research / Account Director position at TGM Research plays a pivotal role in shaping client engagement and driving business growth across the Americas. As a member of the Client Service team, you will not only manage key relationships but also take on the exciting challenge of establishing and expanding business opportunities in your territory. The first few months will involve immersing yourself in the company culture, understanding existing client needs, and strategizing new initiatives to enhance service delivery. This role is essential for fostering long-term partnerships that contribute to the overall success of TGM Research, making it a dynamic environment for ambitious professionals who thrive on autonomy and accountability.

Key Responsibilities

• You will take complete ownership of the Americas region, ensuring the commercial success, profitability, and high client satisfaction that drives long-term growth for the area.
• Your role as a trusted business partner will involve open communication, taking initiative in problem-solving, and making informed decisions while escalating any significant risks promptly.
• Leading new business initiatives will be a core part of your responsibilities, where you will conduct pitches, negotiate terms, and manage client meetings to secure new accounts and expand existing ones.
• Setting the strategic direction for TGM Research in your region will require you to coordinate the implementation of company strategies and guide your team in maintaining client satisfaction and retention.
• Driving operational excellence means adhering to established processes while proactively identifying and implementing improvements that can enhance efficiency and scalability within the organization.
• As a team leader, you will set clear objectives for your team, monitor their progress, and focus on their growth and development to ensure a motivated and high-performing unit.
• Managing your project portfolio will involve overseeing timelines, resource allocation, and project delivery, especially for complex or high-stakes accounts.
• You will define and maintain quality standards by developing sampling strategies and ensuring that fieldwork meets the expectations of both clients and the company.
• In guiding your team’s output, you will review and approve proposals and quotations from junior colleagues, aligning them with client objectives and organizational goals.
• Tracking and improving key performance indicators will be essential, as you will analyze financial performance and explore opportunities to enhance profitability and efficiency.
• Finally, you will represent TGM Research at conferences and industry events, contributing to cross-functional collaborations aimed at shaping innovative products and services.

Requirements & Qualifications

• A minimum of 5 to 10 years of experience in the market research, consulting, or online panel industries, showcasing a blend of account management and project management skills.
• Demonstrated leadership experience is essential, particularly in guiding teams through complex projects while ensuring alignment with business objectives.
• You should possess strong negotiation and communication skills, enabling you to build relationships with clients and stakeholders effectively.
• Proficiency in project management tools and methodologies will be beneficial for overseeing multiple accounts and ensuring timely delivery.
• A track record of achieving commercial targets and driving business growth will be a significant asset in this role.
• Strong analytical skills are required, as you will need to monitor KPIs and financial performance to identify areas for improvement and ensure profitability.

What You’ll Gain

• This role offers the opportunity to develop advanced leadership skills, preparing you for future executive roles within the organization or the industry.
• You will gain valuable experience in managing key accounts and projects, enhancing your ability to drive commercial success and client satisfaction.
• Working in a dynamic, collaborative environment will help you build a robust professional network across various sectors and industries.
• You will have the chance to influence strategic decisions and contribute to the overall growth and direction of TGM Research, making a tangible impact on the company’s success.
• Additionally, you will enhance your market knowledge in the research field, equipping yourself with the insights needed to navigate and succeed in a competitive landscape.

How to Apply

If you are excited about the prospect of leading in a fast-paced and rewarding environment, we encourage you to apply. To submit your application, please visit: Apply here.