About the Role

As a Client Service Manager at TGM Research, you will play a vital role in the growth and success of our client relationships within the market research sector. This position is essential for ensuring that our clients receive outstanding service and that their projects are executed flawlessly, thus enhancing client satisfaction and loyalty. In your initial months, you will immerse yourself in understanding client needs and company processes, while collaborating closely with our dedicated fieldwork team. Your contributions will directly impact revenue growth and the overall client experience, making this role not just a job, but a significant opportunity to influence the company’s direction.

Key Responsibilities

• Identify and pursue opportunities for account expansion, focusing on upselling additional services to existing clients to drive incremental revenue growth.
• Engage actively in lead generation efforts, supporting initiatives to attract new clients and explore fresh business opportunities within your territory.
• Manage a diverse portfolio of key client accounts, ensuring high levels of client satisfaction, retention, and consistent revenue development.
• Coordinate the execution of medium to complex research projects, guaranteeing that all deliverables are met on time and align with client expectations.
• Provide comprehensive guidance in developing sampling strategies, while also monitoring the performance of fieldwork to ensure optimal outcomes.
• Maintain proactive communication with clients throughout the project lifecycle, advising on any potential challenges and implementing corrective measures to enhance service quality.
• Oversee project financials and performance metrics, ensuring that each project is delivered within budget and meets the established timelines and quality standards.
• Support clients primarily from the EMEA region, ensuring their needs are met with the highest level of professionalism.

Requirements & Qualifications

• A minimum of 2-4 years’ experience in account management or project management, specifically within market research or online panel environments.
• Strong communication skills, both verbal and written, to effectively liaise with clients and team members.
• Fluency in English is essential, as you will be engaging with clients and stakeholders predominantly in this language.
• Proven problem-solving abilities that demonstrate your capacity to navigate challenges and implement effective solutions.
• An entrepreneurial mindset is highly valued, reflecting an attitude of resilience and adaptability in a dynamic work environment.
• The ability to work independently is crucial, while also being comfortable collaborating within a team structure.
• Proficiency in CRM software and the Microsoft Office Suite is required to manage client interactions and project documentation effectively.
• A background in research, statistics, or data science would be advantageous, adding depth to your understanding of the industry.
• Availability to work during European office hours is necessary to align with client schedules.

What You’ll Gain

• Experience working in a fully remote environment, which enhances your ability to manage time effectively and maintain a work-life balance.
• Opportunities for professional development, including training and certifications that can enhance your skills and career trajectory.
• Access to work with the latest technologies and tools, including a MacBook, fostering an innovative and efficient work experience.
• The chance to collaborate within an international team, providing valuable perspectives and insights from diverse cultural backgrounds.
• Flexible working policies that accommodate your personal needs and lifestyle, promoting a healthy work-life integration.
• A competitive benefits package that includes performance-based bonuses and ample holiday leave, ensuring you are rewarded for your contributions.

How to Apply

If you’re ready to take on this exciting opportunity and make a significant impact within TGM Research, please submit your application. For more details and to apply, click here: Apply here.