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44:39
TRAVEL DOCUMENT VERIFCATION AGENTS’ APTITUDE TEST 27TH AUGUST 2026 12PM
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1.A team has 5 agents, each checking 14 passengers per hour. How many passengers can they check in 2 hours?
(2 Points)
Multiply agents, hourly rate, and hours.
130
150
160
140
120
2.One agent verifies 320 passengers at a 2.5% error rate, and another verifies 225 at a 4% error rate. Who records more errors?
(2 Points)
Calculate the errors for both agents.
The first agent by 1 error.
Both record the same number.
The second agent by 1 error.
The first agent by 2 errors.
The second agent by 2 errors.
3.A passenger’s passport details differ from the booking details. What is the appropriate initial action?
(2 Points)
Resolve document and booking inconsistencies through approved procedures.
Verify the discrepancy and correct the records according to procedure.
Deny boarding immediately.
Accept the passport without reviewing the booking.
Cancel and recreate the reservation.
Use the booking details instead.
4.A passenger requires a visa based on nationality but presents only a residence permit from another country. What should the agent verify first?
(2 Points)
Determine whether the residence permit creates a visa exemption.
Whether the passenger used the airline before.
The checked baggage allowance.
Whether the ticket was bought from an approved agent.
Whether a seat is confirmed.
Whether the residence permit creates a visa exemption.
5.The number of cleared passengers increased from 108 at 08:00 to 162 at 14:00. By what percentage did it increase?
(2 Points)
Calculate the increase relative to the 08:00 figure.
40%
50%
60%
45%
55%
6.EMAIL ADRESS
7.At 14:00, 162 passengers are cleared and 10 cases are pending. How many passengers are either cleared or still pending verification?
(2 Points)
Add cleared passengers and pending cases.
170
174
176
172
168
8.A valid visa is in an expired passport, and the passenger has a new valid passport. What should the agent verify?
(2 Points)
Determine whether both documents may be used together.
When the ticket was issued.
Whether both passports were issued in the same country.
The baggage allowance.
Whether the destination permits travel using both documents together.
Whether the passenger used the route before.
9.A verification error rate falls from 6% to 4%. By how many percentage points does it decrease?
(2 Points)
Subtract the new percentage from the original percentage.
2 percentage points
4 percentage points
3 percentage points
10 percentage points
1 percentage point
10.An agent takes 4, 7, 5, 6, and 8 minutes to verify five cases. How long does the complete sequence take?
(2 Points)
Add all five processing times.
30 minutes
28 minutes
29 minutes
32 minutes
31 minutes
11.Friday’s referred cases decrease from 15 to 9. By what percentage do the referrals decrease?
(2 Points)
Calculate the reduction relative to the original 15 cases.
38%
42%
40%
45%
35%
12.A team clears 80 cases in the first hour and increases output by 10% in the second hour. How many cases are cleared in the second hour?
(2 Points)
Increase 80 by 10%.
90
92
84
96
88
13.Why is accurate travel-document verification important for an airline?
(2 Points)
Consider compliance, inadmissibility, and carrier penalties.
It mainly speeds up baggage processing.
It supports compliance and reduces inadmissibility and penalty risks.
It removes destination immigration controls.
It guarantees ticket refunds.
It determines seat assignment.
14.Which day had the lowest referral rate? Monday had 180 checked and 9 referred; Tuesday 210 and 12; Wednesday 240 and 10; Thursday 270 and 9; Friday 250 and 15.
(2 Points)
Calculate referred cases divided by passengers checked for each day.
Friday
Thursday
Wednesday
Monday
Tuesday
15.A flight has 200 booked passengers. Initially, 150 have valid documents. Further verification increases the cleared number by 12%. How many are cleared?
(2 Points)
Increase 150 by 12%.
172
162
170
165
168
16.Of 500 passengers, 45 require additional document review. What percentage require review?
(2 Points)
Divide the number requiring review by the total.
6%
12%
10%
9%
8%
17.A queue contains 360 passengers. If 40% are processed, how many remain?
(2 Points)
Calculate the processed number and subtract it from 360.
260
180
216
240
144
18.A visa name differs slightly from the passport name. What is the appropriate action?
(2 Points)
Assess whether the discrepancy is acceptable under procedure.
Verify the discrepancy and assess document consistency.
Ignore it.
Cancel the reservation immediately.
Require a new ticket.
Assume it belongs to the passenger because the photograph matches.
19.A document counter processes 24 passengers per hour. How many passengers can it process in 7.5 hours?
(2 Points)
Multiply the hourly rate by the number of hours.
170
200
160
180
190
20.A passenger has a valid visa for the final destination but travels through another country. What additional requirement may need verification?
(2 Points)
The final-destination visa may not satisfy transit rules.
The aircraft passenger count.
The transit country’s entry or transit requirements.
Catering requirements.
The preferred connecting-flight seat.
The fare basis.
21.A passport expires the day after arrival, while the destination requires minimum validity. What should the agent primarily check?
(2 Points)
Confirm the destination’s stated validity requirement.
Whether the destination has a stated validity requirement.
Airport-tax payment.
Online check-in.
A return ticket.
Advance seat selection.
22.An agent checks 150 passengers and clears 126. What percentage were cleared?
(2 Points)
Divide cleared passengers by checked passengers.
90%
88%
84%
78%
86%
23.What is the primary purpose of checking a visa’s permitted number of entries?
(2 Points)
Ensure the itinerary is compatible with visa conditions.
Identify the aircraft.
Determine baggage entitlement.
Determine boarding group.
Calculate airport tax.
Confirm itinerary compatibility with visa conditions.
24.Which situation most clearly requires verification of transit requirements?
(2 Points)
A third-country connection may create separate obligations.
Connecting through a third country.
Requesting extra baggage.
Changing seats.
Changing a telephone number.
Having a meal preference.
25.A queue falls from 250 passengers to 200 and then increases by 25%. Compared with the original queue, what is the final number?
(2 Points)
Apply the increase to 200.
10% lower
The same
5% lower
5% higher
10% higher
26.A destination requires proof of onward travel, but the passenger has only a one-way ticket. What should the agent do?
(2 Points)
Determine whether the onward-travel rule applies.
Accept it because the passport is valid.
Issue a return ticket automatically.
Refer the passenger to baggage services.
Deny boarding automatically.
Verify whether an onward or return requirement applies.
27.Agent A processes 16 passengers per hour for 5 hours, B processes 19 for 4 hours, C processes 21 for 4 hours, and D processes 17 for 5 hours. Which agent processes the second-highest number?
(2 Points)
Multiply each rate by working time and rank the totals.
Agent B
Agent C
Agent A
Agent D
Agents A and D
28.Which situation presents the clearest document-verification concern?
(2 Points)
Look for possible alteration or compromised authenticity.
Changing a meal selection.
A passport with an altered biographical page.
Changing a telephone number.
Requesting a baggage receipt.
Requesting a window seat.
29.A team identifies 18 discrepancies. If 25% are later resolved as non-errors, how many actual discrepancies remain?
(2 Points)
Remove 25% of 18 and round to a whole case.
14
15
16
12
13
30.A passenger travels on an emergency travel document. Which statement is most accurate?
(2 Points)
Acceptance depends on country-specific rules.
Acceptance depends on destination and transit requirements.
All countries automatically accept them.
They never require a visa.
A ticket makes the document valid.
Only diplomats may use them.
31.Management wants to reduce the total of 55 referred cases by 20%. Approximately how many cases must be reduced?
(2 Points)
Calculate 20% of 55.
11
12
13
10
9
32.What was the total number of passengers checked from Monday through Friday?
(2 Points)
Add the five daily passenger totals.
1,175
1,150
1,125
1,100
1,200
33.Why must an agent consider the entire itinerary rather than only the final destination?
(2 Points)
Intermediate points may impose entry or transit requirements.
The destination determines aircraft type.
Ticket prices depend only on connections.
Entry and transit requirements may apply at intermediate points.
Baggage charges vary by airport.
Everyone clears immigration at every airport.
34.A flight has 180 passengers booked. At 14:00, 162 passengers have been cleared. What percentage had been cleared?
(2 Points)
Compare 162 cleared passengers with 180 booked passengers.
95%
90%
85%
92%
88%
35.CONTACT DETAILS
36.A passenger transits for six hours without a visa for the transit country. What should the agent determine?
(2 Points)
Assess whether a transit visa is required.
Whether a transit visa is required under the applicable conditions.
Whether the next flight has a higher booking class.
Where the ticket was purchased.
Whether the passenger has a preferred seat.
Whether baggage is checked through.
37.A visa is marked Single Entry, but the itinerary requires leaving and re-entering the country. What is the key issue?
(2 Points)
Match the visa entry allowance to the itinerary.
The number of blank passport pages.
The cabin of travel.
Foreign-currency requirements.
Whether the visa permits the required number of entries.
The ticket issue location.
38.A team checks 400 passengers and identifies 20 document issues. What is the issue rate?
(2 Points)
Divide issues by passengers and convert to a percentage.
4%
8%
2%
5%
10%
39.A team verifies 540 passengers in 9 hours. At the same rate, how many can it verify in 6.5 hours?
(2 Points)
Find the hourly rate and multiply by 6.5.
420
360
390
405
375
40.A passenger claims a diplomatic visa exemption. What is the appropriate basis for verification?
(2 Points)
Use official rules and supporting documentation.
The passenger’s verbal explanation.
Time remaining before departure.
Applicable requirements and official supporting documents.
Cabin class.
Frequent-flyer status.
41.Four agents each process 18 passengers per hour for 3 hours. How many passengers are processed altogether?
(2 Points)
Calculate the combined hourly rate and multiply by three hours.
234
240
162
216
180
42.A destination requires a passport to remain valid for six months after arrival. The passenger’s passport expires four months after arrival. What should the agent do?
(2 Points)
Check for destination-specific rules and possible exemptions.
Accept it because the ticket was issued.
Clear the passenger because the passport is valid on travel date.
Refer the passenger to immigration after check-in.
Verify whether an exemption or alternative rule applies.
Accept an indemnity form.
43.P must be before R, Q after S, and T before P. Which sequence is possible?
(2 Points)
Test each sequence against all three ordering rules.
S, Q, T, P, R
P, T, S, Q, R
Q, S, T, P, R
T, R, P, S, Q
P, S, R, Q, T
44.Which combination is most relevant when determining whether a passenger requires a visa?
(2 Points)
Use nationality, destination, and travel conditions.
Meal choice and boarding group.
Cabin class, seat, and baggage allowance.
Nationality, destination, and purpose or conditions of travel.
Ticket price and payment method.
Aircraft type and terminal.
45.If 8 of the 10 pending cases at 14:00 are cleared, how many passengers remain not yet cleared?
(2 Points)
Subtract newly cleared cases from pending cases.
2
6
4
8
10
46.A team reduces average processing time from 10 minutes to 8 minutes. What is the percentage reduction?
(2 Points)
Find the time reduction and compare it with the original time.
10%
20%
25%
คิด 40%
30%
47.Which factor is most important when determining whether a travel document is acceptable internationally?
(2 Points)
Consider issuing authority and validity requirements.
Previous flight history.
Ticket purchase location.
Preferred destination and cabin.
Colour and physical size.
Issuing country and applicable validity.
48.A flight has 180 passengers booked. At 12:00, 144 passengers have been cleared. What percentage had been cleared?
(2 Points)
Divide cleared passengers by booked passengers.
75%
82%
80%
78%
85%
49.A shift begins with 90 pending cases. The team clears 35 and receives 20 new cases. How many cases remain pending?
(2 Points)
Subtract cleared cases and add new cases.
55
65
85
75
95
50.A team processes 720 passengers in 12 hours. How many passengers does it process per hour?
(2 Points)
Divide total passengers by total hours.
65
50
72
70
60
51.NAME
52.Which day had the highest number of passengers checked relative to average processing time?
(2 Points)
Divide passengers checked by average processing minutes for each day.
Friday
Monday
Wednesday
Tuesday
Thursday
53.A passport has significant water damage, although the biographical details remain readable. What should the agent do?
(2 Points)
Assess physical acceptability and escalate when required.
Assess acceptability and refer according to procedure.
Replace the passport number in the booking.
Ignore the damage if ownership is confirmed.
Accept it because it has not expired.
Accept it because a return ticket exists.
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