French and English Customer Support Specialist – Lisbon

About the Role

The position of French and English Customer Support Specialist at CB Talents Academy is a pivotal role within a rapidly expanding international team. This role is essential as it fosters strong customer relationships by offering exceptional support in both French and English, ensuring that clients receive the assistance they need in a timely manner. In your first few months, you will engage directly with customers, helping to resolve their inquiries and enhance their overall experience. You will also become familiar with the company’s products and services, which will empower you to provide accurate and helpful information. This position is fully remote, allowing you to work from anywhere while collaborating with a diverse team.

Key Responsibilities

• You will respond to customer inquiries in both French and English, ensuring clear and effective communication at all times.
• Your role will involve troubleshooting customer issues, guiding them through solutions, and maintaining a high level of customer satisfaction.
• You will document customer interactions and feedback accurately in the company’s support system to help improve services.
• Regularly, you will collaborate with team members to share insights and strategies for enhancing customer service efficiency.
• As part of your responsibilities, you’ll gather and analyze customer feedback to assist in product improvement initiatives.
• You will participate in ongoing training sessions to stay updated on company policies and product knowledge, which will enhance your support skills.

Requirements & Qualifications

• A native or C2-level proficiency in French is required to effectively assist customers in their native language.
• Advanced (C1) proficiency in English is mandatory to communicate clearly with the diverse team and customer base.
• Excellent verbal and written communication skills are essential for delivering high-quality customer support.
• Strong problem-solving abilities and a customer-first mindset are crucial for effectively addressing client concerns.
• A background in customer service or a related field will be beneficial to navigate customer interactions smoothly.

What You’ll Gain

• You will develop strong communication and interpersonal skills that are valuable in any professional setting.
• This role offers the opportunity to enhance your problem-solving skills through real-world customer interactions.
• Working in a remote environment will allow you to gain experience in managing your time effectively while collaborating with a global team.
• There is potential for career advancement within the company as you build expertise in customer support and develop a deeper understanding of the business.

How to Apply

If you are fluent in both French and English and ready for your next professional role, submit your application today! You can apply through this link: Apply here