Estimated salary: UGX 1,500,000 – 2,500,000 / month (AI estimate based on role and sector, not confirmed by the employer)
Description
About the Role
As a Dutch Speaking Travel Agent with Eco Plus Solutions AB, you will play a vital role in enhancing the travel experience for clients around the globe while working remotely from Greece. This position appeals to individuals with a passion for travel and a desire to thrive in the fast-paced digital tourism sector. In your initial months, you’ll undergo comprehensive training to familiarize yourself with the booking systems and customer service protocols, ensuring you’re well-equipped to assist travelers effectively. Your efforts will contribute to creating memorable journeys, making this role both fulfilling and impactful.
Key Responsibilities
Engage with clients through virtual consultations to ascertain their travel preferences, providing tailored recommendations on routes, accommodations, and services to enhance their travel experiences.
Manage the complete booking lifecycle, which includes issuing tickets, processing modifications, handling cancellations, and coordinating refunds using advanced reservation systems and GDS platforms.
Deliver exceptional customer support through various channels, including phone, email, and live chat, ensuring all travel inquiries are addressed promptly and professionally.
Effectively handle urgent travel disruptions, such as delayed flights or missed connections, using your problem-solving skills to maintain customer satisfaction during crises.
Document all client interactions meticulously, ensuring accurate records of ticketing updates and billing details are maintained within the enterprise CRM systems.
Stay updated on travel industry trends and destination insights to provide clients with the most relevant and enticing options for their trips.
Requirements & Qualifications
You must possess fluency in English or Greek at a C1/C2 level, along with professional proficiency in a second European language to communicate effectively with clients.
A valid legal status to work in Greece is essential, whether through EU citizenship or a relevant residency/work permit.
Strong technical skills are required; you should feel comfortable navigating a variety of software applications and reservation databases from a home office environment.
Previous experience in customer service or the travel industry is highly advantageous, showcasing your ability to manage client relationships effectively.
Exceptional organizational skills and attention to detail are necessary to manage multiple bookings and client requests simultaneously.
What You’ll Gain
Opportunities to develop a diverse skill set in customer service, travel booking, and crisis management, which are beneficial for future career advancement.
Experience working with a global online travel platform that enhances your understanding of the international tourism landscape.
The flexibility of remote work allows for a better work-life balance while you build your professional experience from the comfort of your home.
Comprehensive training and onboarding provided by the company equip you with the knowledge and tools necessary to succeed in the travel industry.
How to Apply
If you are excited about joining our team as a Dutch Speaking Travel Agent, please submit your application. For more details, you can Apply here.
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