Business Support & Recoveries Officer

About the Role

The Business Support & Recoveries Officer at Housing Finance Bank plays a critical role in managing the bank’s digital lending portfolio, ensuring that all operational processes are efficient and effective. This position exists to maintain the integrity of lending operations, safeguard revenues, and enhance the overall performance of the portfolio. In the initial months, you will immerse yourself in understanding the digital lending processes, performing reconciliations, and engaging with various departments to facilitate seamless operations. You will also be actively involved in monitoring performance indicators and reporting insights that are pivotal for business decisions.

Key Responsibilities

• You will conduct daily, weekly, and monthly reconciliations of digital lending transactions, ensuring accuracy in loan disbursements and repayments.
• Your role will involve driving revenue assurance efforts by thoroughly investigating revenue leakages and resolving billing discrepancies effectively.
• You will perform product validation and testing for new digital lending initiatives, ensuring that all changes are thoroughly assessed before implementation.
• Tracking portfolio performance indicators such as PAR (Portfolio at Risk) and NPL (Non-Performing Loans) will be essential to gauge the health of the lending portfolio.
• Preparing and disseminating comprehensive operational and management reports will support critical business reviews and decision-making processes.
• Your coordination with various stakeholders, including Finance, Technology, and external partners, will ensure a smooth end-to-end operation within the digital lending framework.
• You will identify opportunities for process automation, aiming to enhance operational efficiency in the digital lending value chain.

Requirements & Qualifications

• A degree in Finance, Accounting, Business Administration, or a related field is essential for this role.
• At least 3 years of experience in a financial services environment, particularly in operational support or a similar role, is highly desirable.
• Strong analytical skills are crucial for identifying discrepancies and performance issues within the portfolio.
• Excellent communication and interpersonal skills will be necessary to liaise effectively with internal and external stakeholders.
• Familiarity with digital lending processes and financial reporting tools will significantly enhance your effectiveness in this position.

What You’ll Gain

• In-depth knowledge of digital lending operations, equipping you with expertise that is highly valued in the financial sector.
• Experience in cross-departmental collaboration, enhancing your teamwork and project management skills.
• Opportunities for career advancement within Housing Finance Bank as you demonstrate your ability to improve operational efficiencies.
• Enhanced analytical and reporting skills through hands-on experience with performance tracking and financial assessments.

How to Apply

If you are interested in this exciting opportunity to advance your career in financial operations, please submit your application through this link: Apply here.