Client Services Lead (Remote)

About the Role

The Client Services Lead position at Businessolver is a pivotal role that focuses on enhancing client relationships and ensuring the smooth delivery of benefits administration services. As the primary contact for clients, this position is essential in fostering communication between clients and internal teams, ensuring all client needs are met and expectations exceeded. In the initial months, the new hire will engage in training and familiarize themselves with the company’s product offerings and client management protocols. This role offers the opportunity to shape client experiences significantly and drive improvements in service delivery.

Key Responsibilities

• You will act as the main liaison between clients and production teams, facilitating transparent communication regarding project goals, objectives, and timelines.
• Your role involves conducting client calls and providing comprehensive training for new client administrators to ensure they are well-equipped to use the services effectively.
• Maintaining complete and accurate client documentation, including Standard Operating Procedures and any process-related materials, will be a key part of your duties.
• By staying informed about product releases, updates, and system functionalities, you will provide clients with the latest information relevant to their needs.
• Collaborating with clients on product updates and offering necessary consultations will be essential, as you will work closely with the Client Success Leader.
• You will drive continuous improvement initiatives in service delivery to uphold high standards of quality and client satisfaction.
• Coordinating Annual Enrollment activities and proactively engaging clients and internal teams on open items will be part of your responsibilities.
• Participating in sales finalist meetings and assisting the sales team during presentations to prospects will be part of your collaborative efforts.
• Identifying trends and training needs in partnership with internal teams will help you support the Service Center team effectively.
• Above all, your mission will be to ensure that our clients not only appreciate our services but truly love working with us.

Requirements & Qualifications

• Preferred candidates will hold a college degree or an equivalent qualification relevant to the role.
• At least 5 years of experience working directly with clients in the employee benefits or benefits administration sector is essential.
• Strong project management experience, particularly with technology projects, will be highly beneficial for this role.
• A deep understanding of benefit administration and employee benefit programs, along with their implications in the industry, is required.
• Technical proficiency in navigating Human Capital Management and Benefits Administration Systems is expected.
• Exceptional relationship management skills and the ability to deliver engaging presentations will be important for client interactions.

What You’ll Gain

• You will enhance your project management and client relationship skills, which are critical for advancing in any client-focused role.
• This position offers the opportunity to work with cutting-edge benefits administration technology and develop your tech-savviness.
• As you help clients navigate their needs, you will gain valuable insights into market trends and best practices in employee benefits.
• Experience in this role can lead to career advancement opportunities within Businessolver or the broader field of client services and account management.

How to Apply

If you are ready to take the next step in your career with Businessolver, please submit your application through the following link: Apply here.