Sales Appointment Coordinator

About the Role

As a Sales Appointment Coordinator at VirtueStaff, you will play a pivotal role in enhancing the dealership’s customer engagement and driving showroom traffic. This position is crucial for converting inquiries into actual appointments, which significantly impacts overall sales performance. In your initial months, you will familiarize yourself with the dealership’s inventory, customer management systems, and effective communication strategies to engage potential buyers. Your ability to build rapport over the phone will be key in successfully “selling the appointment” and establishing a loyal customer base.

Key Responsibilities

• You will handle incoming phone calls promptly and professionally, ensuring that every inquiry is treated with the utmost attention to detail.
• Your role involves qualifying buyer leads effectively, allowing you to identify genuine prospects and strategically promote dealership appointments.
• As part of your duties, you will gather essential customer information, coordinating schedules and booking dealership visits to minimize missed opportunities.
• Timely follow-up reminders will be a critical aspect of your work to reduce no-shows and enhance customer satisfaction.
• Maintaining accurate vehicle inventory information is essential, and you will be responsible for updating customer records in our software systems.
• You will ensure that lead statuses, communication logs, and appointment details are meticulously logged in our CRM and dealer management platforms to facilitate seamless operations.

Requirements & Qualifications

• The ideal candidate will have proven experience in the auto sales industry, specifically within roles such as Dealership BDC, Internet Sales, or Service Scheduling.
• Outstanding phone etiquette and strong active listening skills are essential for engaging customers effectively.
• A persuasive ability to overcome objections and secure appointments is crucial for success in this role.
• Experience with dealer software platforms, particularly DealerCenter or similar DMS/CRMs like VinSolutions or AutoSoft, is highly desirable.
• Proficiency in using GoHighLevel for lead tracking, pipeline management, or automated communications will be necessary for managing customer interactions efficiently.

What You’ll Gain

• You will develop advanced communication and sales skills that are vital in any customer-facing role.
• This position provides a solid foundation for career advancement within the automotive sales industry, with potential pathways into sales management or customer relations.
• Working in a dynamic environment will enhance your ability to handle high-pressure situations while maintaining professionalism.
• As a remote position, you will enjoy the flexibility of working from home while achieving performance bonuses for your contributions and success.

How to Apply

If you are ready to take your career to the next level as a Sales Appointment Coordinator, please submit your application. If an apply link is available, include it as: Apply here.