IT ASSISTANT

About the Role

The IT Assistant at Méstil Hotel & Residences plays a pivotal role in supporting the hotel’s technology framework, which is essential for delivering a top-notch hospitality experience. In this position, you will be responsible for ensuring that all IT systems function smoothly and securely, which directly impacts guest satisfaction. During your first few months, you will familiarize yourself with the hotel’s technology landscape, troubleshoot issues, and assist in maintaining various technological systems. Your efforts will help create a seamless and efficient environment for both guests and staff, solidifying your importance within the team.

Key Responsibilities

• You will provide timely technical support to hotel staff and guests, ensuring that all technology-related inquiries are resolved efficiently.
• Your role will involve troubleshooting hardware, software, and network issues, allowing you to develop strong problem-solving skills in a fast-paced environment.
• You will assist in the maintenance of critical IT systems, ensuring that all technology supports seamless hotel operations and enhances guest experiences.
• Regular monitoring and updating of software applications will be part of your responsibilities, keeping all systems secure and up-to-date.
• You will work closely with other departments to understand their technology needs, helping to facilitate effective communication and support.
• Training staff on new software or systems will also be a part of your role, allowing you to develop your instructional and interpersonal skills.

Requirements & Qualifications

• A diploma in Information Technology, Computer Science, or a related field is typically required for this position.
• Having at least 1-2 years of experience in a similar IT support role will be beneficial for your success.
• You should possess strong knowledge of computer systems, networks, and troubleshooting techniques to handle common issues effectively.
• Excellent communication skills are essential, as you will be interacting with both technical and non-technical staff and guests.
• Familiarity with hotel management software and common IT service management tools will be an advantage.

What You’ll Gain

• Hands-on experience in a dynamic hospitality environment, enhancing your technical skills in real-world applications.
• Opportunities to develop problem-solving and critical-thinking skills that are highly valued in the IT industry.
• Networking opportunities with professionals in the hospitality and IT sectors, which can aid in your career advancement.
• Insight into the integration of technology within the hospitality industry, preparing you for future roles in IT management or consultancy.

How to Apply

To apply for this position, please send or deliver a hard copy of your cover letter, CV, and supporting documents to jobs@mestilhotels.com. Ensure your application reaches us no later than 31st October 2026.