The Chief Operating Officer (COO) plays a pivotal role in shaping the operational landscape of a leading mobile network operator based in Kampala. This senior executive position is critical for ensuring the company not only meets its strategic goals but also excels in delivering an outstanding customer experience alongside robust network performance. In the initial months, the COO will focus on aligning operational plans with strategic objectives, fostering collaboration among various teams, and setting the tone for a high-performance culture. This position offers a unique opportunity to drive significant change and enhance the operational efficiency of a dynamic telecommunications environment.
Key Responsibilities
The COO will spearhead the company’s overall operational strategy, ensuring seamless execution across all business functions such as technology, network operations, and customer service.
They will translate the strategic priorities set by the Board and CEO into actionable operational plans, complete with clear targets and measurable outcomes.
Effective coordination between commercial, technology, network, and customer service teams will be essential, with the COO ensuring that all departments work in harmony towards common goals.
Establishing a high-performance culture that emphasizes accountability, customer service, and continuous improvement will be a key focus for the COO.
Regular updates on operational performance, risks, and strategic initiatives will be provided to the CEO and Board, ensuring transparency and informed decision-making.
The COO will oversee the mobile network’s performance, ensuring availability, resilience, and quality meet both business demands and customer expectations.
Requirements & Qualifications
The ideal candidate will possess significant experience within an African mobile network operator or a similar telecommunications business in an emerging market.
A proven track record in operational leadership and the ability to formulate and execute strategic plans is essential for this role.
Strong analytical skills and experience with performance metrics will be necessary to monitor and improve operational efficiency continuously.
Exceptional communication skills are required to liaise effectively with the CEO, Board, and cross-functional teams.
A deep understanding of network operations, customer experience, and commercial strategies within the telecommunications sector is highly desirable.
What You’ll Gain
This role offers the opportunity to develop strong leadership skills while managing a diverse and talented team.
Gain valuable experience in strategic planning and operational execution within a fast-paced telecommunications environment.
Enhance your problem-solving abilities by tackling complex operational challenges and driving performance improvements.
Build a robust professional network within the telecommunications industry, fostering relationships with key stakeholders and partners.
How to Apply
If you are ready to take on this exciting challenge, please submit your application through the following link: Apply here.
