About the Role

As an Italian-Speaking Customer Service & Sales Representative at RMV Recruitment Solutions, you will play a pivotal role in providing outstanding support to international customers, primarily in the travel sector. This fully remote position allows for flexibility while engaging with a diverse clientele across various communication platforms. During your initial months, you will undergo comprehensive training to familiarize yourself with the company’s products and systems, equipping you with the necessary tools to excel in a dynamic work environment. Your contributions will not only enhance customer satisfaction but also strengthen the brand’s reputation in the competitive landscape of customer service outsourcing.

Key Responsibilities

• Deliver exceptional customer service and sales assistance in both Italian and English, ensuring clear communication and understanding.
• Assist international customers with various pre- and post-travel inquiries, providing detailed information to enhance their travel experience.
• Respond promptly to customer queries regarding bookings, reservations, and travel arrangements through multiple channels.
• Manage inbound and outbound voice calls effectively in both Italian and English, maintaining a professional demeanor at all times.
• Handle written customer correspondence as needed, ensuring all interactions are documented accurately and efficiently.
• Utilize reservation systems, customer relationship management software, and internal tools with precision to support daily operations.
• Address customer complaints with empathy and provide suitable resolutions in line with company policies and procedures.
• Explain the company’s products, services, booking conditions, and any applicable processes clearly to customers.
• Maintain accurate and complete customer records to facilitate smooth transactions and follow-ups.
• Meet established service-level agreements and individual performance targets while striving for excellence in customer interactions.
• Achieve Key Performance Indicators related to quality, productivity, attendance, and overall customer satisfaction.
• Escalate complex customer inquiries to the relevant department when necessary for further assistance.
• Remain professional and customer-focused, particularly when managing demanding or time-sensitive situations.
• Actively participate in all required product and systems training sessions to ensure continual learning.
• Adhere to all company policies, procedures, and data protection regulations to safeguard customer information.

Requirements & Qualifications

• Fluency in both Italian and English is essential, with strong verbal and written communication skills in both languages.
• Prior experience in customer service, particularly in a call center environment, is highly desirable.
• Strong computer literacy, with the ability to navigate various software applications and systems efficiently.
• Excellent problem-solving abilities and a customer-focused mindset to handle inquiries and complaints effectively.
• A commitment to meeting performance targets and providing high-quality service in a fast-paced environment.
• Ability to work flexible hours aligned with European operating times, demonstrating adaptability to changing schedules.

What You’ll Gain

• Experience working in a global, multilingual customer service environment, enhancing your cultural awareness and communication skills.
• Comprehensive training that sharpens your product knowledge and customer service acumen, setting a solid foundation for your career.
• Opportunities for career advancement within an established international organization that values employee growth and development.
• A competitive remuneration package, including performance-based incentives that reward your contributions and achievements.
• The flexibility of a fully remote work environment, allowing for a better work-life balance and the comfort of working from home.

How to Apply

If you are ready to take on this exciting challenge and contribute to a leading international brand, please submit your application. For more details and to apply, click on this link: Apply here.