Receptionist Jobs at Uganda Heart Institute – 2 Vacancies

About the Role

The Uganda Heart Institute is seeking two dedicated Receptionists to join their team at the Mulago Hospital Complex in Kampala. This role is crucial as it serves as the initial point of contact for patients and visitors, ensuring a smooth and welcoming experience within the Institute. In your first few months, you will become familiar with hospital protocols and procedures, working closely with the clinical team to enhance patient interactions. Your contributions will not only support daily operations but will also play a vital role in the overall patient care experience at the institute.

Key Responsibilities

• You will manage the reception area by adhering to established standards, thereby creating a welcoming environment for all visitors.
• Collaboration with the clinical team is essential as you will guide patients and direct them to the appropriate service points within the hospital.
• Efficiently handling incoming and outgoing telephone calls is a key responsibility; you will maintain comprehensive call records to comply with hospital guidelines.
• Your role includes welcoming, registering, and assisting patients and visitors, ensuring they receive proper direction to the necessary offices and services.
• You will be responsible for responding to inquiries and providing general information about the hospital’s departmental activities and services.
• Effective communication about the hospital’s services is necessary; you will ensure that all information shared aligns with established policies and procedures.
• Promotion of effective coordination between internal and external customers and the Institute’s departments will be a vital part of your daily activities.

Requirements & Qualifications

• A minimum of Uganda Certificate of Education (UCE) with at least a credit in English is required for this position.
• A certificate in Customer Care, Public Relations, or a related field is necessary to handle the communication aspect of the role effectively.
• Previous experience in a similar role or in a customer-facing position is highly advantageous.
• Strong interpersonal skills will be essential as you will interact with a diverse range of individuals daily.
• Basic computer skills for managing calls and patient records will be necessary for efficient performance in the role.

What You’ll Gain

• Experience working in a prestigious healthcare institution, which can enhance your resume and professional network.
• Development of strong communication and customer service skills that are transferable across various sectors.
• Opportunities for career advancement within the healthcare sector, as this role serves as a stepping stone for many administrative positions.
• Exposure to the healthcare environment, providing a unique insight into patient care and hospital operations.

How to Apply

Interested candidates should submit a cover letter, copies of academic and professional certificates, a curriculum vitae, O-Level certificates, A-Level certificates where applicable, a copy of the National Identity Card, and any required work experience evidence. Applications can be hand-delivered to the Uganda Heart Institute’s headquarters at Mulago, Kampala, or sent by email to erecruitment@uhi.go.ug. The deadline for applications is 5:00 p.m. on 11 November 2026. For more information, visit the official website: www.uhi.go.ug.