Technical Business Analyst (Remote)

About the Role

As a Technical Business Analyst at Bizowie, you will play a crucial role in enhancing our Bizowie Cloud ERP platform, which is essential for mid-market manufacturers, distributors, and online retailers. This position exists to bridge the gap between our innovative ERP solutions and the diverse needs of our customers. In your first few months, you will immerse yourself in understanding our product and the unique requirements of our clients, while collaborating closely with various teams to ensure the successful implementation of features that drive operational efficiency. Your contributions will help clients automate processes and gain valuable insights, ultimately impacting their productivity and decision-making capabilities.

Key Responsibilities

• You will develop an in-depth understanding of the Bizowie Cloud ERP product, which is vital for addressing customers’ diverse business needs effectively.
• Your role will involve demonstrating product knowledge through the completion of complex and varied project work, showcasing your analytical skills.
• Diagnosing, researching, and analyzing customer issues and requests will be part of your day-to-day responsibilities, requiring problem-solving acumen.
• To stay ahead, you will keep current with new system releases and functionalities, ensuring that you provide the best possible support to our clients.
• Creating product specifications that act as a blueprint for the development team will be essential, as you translate customer needs into actionable development tasks.
• You will design, document, and execute comprehensive test plans and procedures, ensuring all aspects of the software are rigorously tested prior to deployment.
• Additionally, you will document customer-facing materials for new features, enhancing user experience and satisfaction.
• Your role will also require you to collect and document complex customer requirements related to ERP implementation, ensuring thorough understanding and execution.

Requirements & Qualifications

• A minimum of 2 years of experience in an analytical role is essential, providing a foundation for understanding business processes.
• You should be a self-starter, showing a willingness to learn complex products and business processes effectively.
• Exceptional critical thinking skills are necessary to diagnose and address customer needs efficiently.
• Strong time management and project planning skills will help you manage multiple tasks while meeting deadlines.
• A proven track record of executing assigned tasks with a 100% on-time completion rate is highly desirable.
• Technical aptitude, particularly with web applications, is crucial for navigating and utilizing our ERP solutions.
• Excellent verbal and written communication skills in English will aid in collaborating with team members and documenting processes.
• Familiarity with accounting concepts and experience in manufacturing or distribution sectors will be an added advantage.

What You’ll Gain

• You’ll develop a comprehensive understanding of ERP systems, which can enhance your career in business analysis and technology.
• Working in a remote environment will provide flexibility while allowing you to collaborate with a diverse team across various locations.
• This role will sharpen your analytical and problem-solving skills, making you a valuable asset in the tech industry.
• Exposure to cloud computing technologies will expand your technical knowledge and open doors for future career opportunities.
• You will have the chance to contribute to meaningful projects that have a direct impact on client success and operational efficiency.

How to Apply

If you are interested in this position, please submit your application through the following link: Apply here.