Workshop Sales Consultant Jobs – CFAO Motors Uganda

About the Role

CFAO Motors Uganda is on the lookout for a driven Workshop Sales Consultant to enhance their operations in Kampala. This role plays a crucial part in promoting and selling workshop services, including maintenance packages, repairs, and spare parts, directly influencing customer satisfaction and after-sales revenue. In your first few months, you will immerse yourself in understanding the service offerings while developing relationships with key customers, including fleet operators and retail clients. You will also familiarize yourself with the company’s processes and tools to effectively meet sales targets and drive service uptake.

Key Responsibilities

• Deliver expert advice on vehicle maintenance and repairs, enabling customers to make informed decisions regarding their vehicles.
• Establish and nurture strong relationships with workshops, fleet operators, and retail customers to foster loyalty and encourage repeat business.
• Effectively promote workshop services, preventive maintenance programs, service contracts, and seasonal campaigns to boost service utilization among clients.
• Consistently achieve monthly and annual sales targets for labor, parts, and workshop revenue through diligent performance and follow-ups with customers.
• Plan and conduct customer visits, providing timely reports to the after-sales commercial manager to track progress and strategy effectiveness.
• Adhere strictly to company standard operating procedures (SOPs), particularly in the sales process, ensuring compliance and quality service delivery.
• Communicate repair requirements, costs, and timelines clearly to customers, effectively managing their expectations and building trust.
• Monitor the progress of jobs and provide regular updates to customers, ensuring transparency throughout the service process.
• Maintain a comprehensive database of customers and actively prospect for new business opportunities to drive growth in workshop services.

Requirements & Qualifications

• A Diploma or bachelor’s degree in Business or Automotive disciplines is required, providing foundational knowledge for this role.
• At least two years of experience in sales and marketing within the automotive industry is essential for understanding market dynamics and customer needs.
• Strong product knowledge and understanding of the automotive industry are necessary for effectively communicating the benefits of services offered.
• A valid driver’s license is mandatory for conducting customer visits and ensuring mobility across Kampala and its surrounding areas.
• Proficiency in computer skills, including experience with CRM systems and MS Office, is needed for data management and reporting tasks.
• Driving skills with manual transmission are essential for operating company vehicles during customer engagements and visits.
• Experience with Toyota vehicles or specific automotive brands is advantageous, allowing for quicker onboarding and enhanced credibility with clients.

What You’ll Gain

• Enhanced sales and customer relationship management skills that are transferable across various industries.
• Practical experience in the automotive sector, providing valuable insights into vehicle maintenance and repair services.
• Opportunities for career advancement within CFAO Motors Uganda and the larger CFAO Group, opening doors to higher roles in sales and management.
• The chance to develop a robust professional network within the automotive industry, including connections with key stakeholders and clients.
• Exposure to the latest automotive technologies and service processes, keeping you at the forefront of industry developments.

How to Apply

If you are passionate about sales and the automotive industry, we encourage you to apply for this exciting opportunity. Apply here.