IT Support Technician – Kampala

About the Role

The IT Support Technician at TerraWorks Industries plays a crucial role in maintaining the technological backbone of the company. This position is essential for ensuring that all hardware, software, and network systems are functioning efficiently to support various business operations. In the initial months, you will engage in hands-on training, troubleshooting technical issues, and learning about the specific IT infrastructure of the organization. Your contributions will directly enhance the productivity of employees by ensuring seamless access to necessary technological resources.

Key Responsibilities

• You will be the first point of contact for employees seeking technical support, addressing and resolving hardware, software, and connectivity issues promptly.
• Your role involves installing, configuring, and maintaining computers, printers, and other IT equipment, ensuring all devices are operational and up to date.
• Setting up user accounts, email configurations, and managing access rights are critical tasks that you will regularly perform to maintain security and efficiency.
• As part of your duties, you will troubleshoot local area network (LAN) and internet connectivity problems, ensuring that employees remain connected at all times.
• You will support the maintenance of servers and network equipment, contributing to the overall reliability of IT infrastructure.
• Your responsibilities will also include installing and updating operating systems, applications, and security patches to protect the company’s data and technology.
• Monitoring IT equipment to ensure operational security and performance will be a daily task, helping to prevent potential issues before they arise.
• You will assist production and warehouse teams with IT-related systems, enhancing their efficiency with technology used in manufacturing operations.

Requirements & Qualifications

• A diploma or degree in Information Technology, Computer Science, or a related field is typically required for this position.
• You should have at least 1-3 years of experience in IT support or a similar role, which helps in troubleshooting and maintaining various IT systems effectively.
• Proficiency in managing Windows operating systems and common software applications is essential for performing daily tasks.
• Strong problem-solving skills and the ability to work under pressure will be necessary to address technical issues efficiently.
• Excellent communication skills are vital, as you will need to explain technical concepts to non-technical staff.

What You’ll Gain

• You will develop hands-on experience in IT support, enhancing your troubleshooting and technical skills within a fast-paced environment.
• This role provides an opportunity to work with advanced IT systems, contributing to your professional growth and technical knowledge.
• Gaining exposure to various IT projects and technologies will prepare you for more advanced roles in the IT sector.
• Building a professional network within the company and with external vendors will open doors for future career opportunities.

How to Apply

If you are interested in this opportunity, please apply by submitting your application through this link: Apply here.