Job Description

Main Purpose of the Role:

The Administrator – Billing will support the prevention and reduction of potential revenue losses within MTN Uganda’s postpaid customer base by ensuring accurate billing processes, identifying billing errors, and supporting effective resolution of customer billing issues.

MTN Uganda Limited is an equal opportunity employer seeking to recruit a qualified and competent individual for the following position:

Job Title:

Administrator – Billing (Contract)

Reports To: Manager – Billing
Number of Vacancies: 1

Key Responsibilities:

• Support the Billing Supervisor in reviewing customer bills to identify and correct billing errors, ensuring accurate invoicing for all postpaid customers.
• Conduct bill quality checks using approved samples and report any errors for resolution by the IT department.
• Perform mid-month bill verification exercises to identify and resolve major billing issues before month-end processing.
• Verify manual invoices for customers and maintain proper records of content usage data.
• Process Corporate CRBT activations based on customer requests and confirmed payments.
• Handle customer billing disputes, inquiries, and complaints while providing timely feedback and solutions.
• Support customer experience improvement initiatives through customer visits and outbound calls to assess invoice quality.
• Maintain and update customer billing information, including physical and email addresses, in the billing system.
• Manage returned or undelivered bills by coordinating re-delivery and working with credit controllers to resolve delivery challenges.
• Prepare accurate daily, weekly, and monthly reports to monitor billing performance.
• Perform any additional duties assigned by management.

Education Requirements:

• Bachelor’s degree in Business Computing (BCom), Statistics, Business Administration, or a related field.
• Knowledge and experience in data analytics will be an added advantage.

Experience Requirements:

• Experience working in a service-oriented and business-driven environment.
• Experience handling customer interactions through phone, email, and face-to-face communication.
• At least two (2) years of experience in a busy customer service environment.
• Understanding of telecommunications or service industry trends, including digital invoicing and billing solutions.
• Experience in data analytics and advanced Microsoft Excel usage.

Required Skills and Competencies:

• Strong work ethic and ability to work with minimal supervision.
• High attention to detail, quality awareness, and accuracy.
• Ability to manage pressure and meet deadlines.
• Strong teamwork skills with the ability to work independently.
• Good problem-solving skills and sense of urgency.
• Computer proficiency.
• Knowledge of data analysis tools such as MySQL and Pivot Tables.
• Advanced Excel skills.