Job Description

Main Purpose of the Role:

The Service Centre Advisor will be responsible for supporting the delivery of exceptional customer service at the assigned MTN Service Centre, branch, or store. The role involves assisting customers, resolving service-related issues, promoting MTN products and services, and ensuring smooth daily operations.

MTN Uganda Limited is an equal opportunity employer seeking to recruit a qualified and motivated individual for the following position:

Position Title:

Service Centre Advisor

Location:

• Kampala – 4 Positions
• Jinja – 1 Position

Reporting To: Supervisor – Service Centre
Number of Vacancies: 5

Key Responsibilities:

• Deliver excellent customer service and ensure customer satisfaction at the Service Centre.
• Support the Service Centre Manager in managing daily operations and implementing effective controls.
• Handle customer inquiries, complaints, requests, and service-related challenges professionally.
• Provide customers with information and guidance on MTN products and services.
• Escalate unresolved customer issues for timely and effective resolution.
• Support the implementation of company business initiatives at the branch level.
• Ensure compliance with Service Centre standards and operational guidelines.
• Supervise and coordinate third-party teams where required.
• Assist the Service Centre Supervisor with daily store operations and administrative activities.

Education Requirements:

• Bachelor’s degree in Business Administration, Social Sciences, or any other relevant field.

Experience Requirements:

• Minimum of one (1) year of experience in a customer service environment.
• Good understanding of sales, retail operations, customer service practices, and industry trends.

Required Skills and Competencies:

• Strong customer experience management skills.
• Good sales and service delivery skills.
• Ability to analyze and work with data.
• Knowledge of MTN products and services is an added advantage.
• Good project coordination and problem-solving abilities.
• Ability to learn quickly and adapt to changing environments.
• Ability to work independently with minimal supervision.
• Customer-focused mindset with strong interpersonal skills.
• Excellent communication and teamwork abilities.
• Strong follow-up and task completion skills.

Application Deadline: 28 July 2026