Job Description

Main Purpose of the Role:

The Market Research Assistant will be responsible for conducting customer research interviews, collecting and analyzing market data, and preparing research reports. The role supports overall research activities by providing valuable insights that help guide business decisions and improve customer understanding.

MTN Uganda Limited is an equal opportunity employer seeking to recruit a qualified and competent individual for the following position:

Job Title:

Market Research Assistant

Language Requirements:

• 1 position for Runyakore, Rukiga, Rutooro, and Runyoro speakers.
• 1 position for Lugbara speakers.

Reports To: Team Leader – Market Research
Number of Vacancies: 2

Key Responsibilities:

• Conduct telephone and face-to-face interviews with customers following approved research procedures, questionnaires, and data collection guidelines.
• Accurately record and document customer responses while maintaining confidentiality.
• Conduct research on assigned topics and prepare summarized reports.
• Recruit and interview research participants based on project requirements.
• Maintain proper records of completed interviews and collected data.
• Summarize research findings and provide clear reports.
• Support the preparation of interview schedules and coordinate with selected respondents.
• Contact participants to explain research objectives and arrange interviews through phone or in-person meetings.
• Review collected data to ensure accuracy, completeness, and consistency.
• Follow up with respondents to clarify missing or unclear information.
• Assist in developing data collection methods and research materials when required.
• Conduct market trend research using reliable sources.
• Compile and organize research documents and reports.
• Perform other research-related duties as assigned.

Education Requirements:

• Bachelor’s degree in Marketing, Social Sciences, Statistics, or any related field.

Experience Requirements:

• Minimum of two (2) years of experience in a call centre, customer research, or related environment.

Required Skills and Competencies:

Technical Skills:

• Proficiency in Microsoft Office applications, especially Excel and PowerPoint.
• Strong data analysis skills.
• Knowledge of telecommunications industry trends.
• Understanding of risk management principles.
• General technical knowledge of mobile handsets and connectivity services.

Behavioral Skills:

• Strong interpersonal and relationship-building skills.
• Ability to interact professionally with customers and research participants.
• Excellent telephone etiquette and clear voice presentation.
• Strong written and verbal communication skills.
• Ability to collect accurate information and maintain confidentiality.